Customer Service Administrative Assistant
Resume:
Alecsia M. Windfield
PO Box *****
Midwest City, OK 73140
abi4fp@r.postjobfree.com
Professional Summary
Motivated experienced in all aspects of the industry including
office administration, travel arrangements, management,
customer services, and records management.
Experience Summary
> Assist, support office executives, and computer help desk
services.
> Compose correspondence, responds to inquiries and messages, and
coordinates and meetings.
> Handle any other miscellaneous administrative duties that
arise.
> Performed writing assignments as assigned.
> Answer incoming phone calls and log messages.
> Front desk receptionist
Experience
A&W Enterprise, February 2010 - Current
Owner/CEO
> Team business with husband for products in the health and
wellness by Ardyss International. Building a team base of
people to become CEO and leaders in the business community.
> Web site www.ardysslife.com/anthonylisa
Apex, Inc., Dell, August 2010-Current
Help Desk Customer Service
> Assist customers/military in technical Dell computers problems.
> Help desk support
> Customer service
> Reset passwords
> Install various programs
Karta, NCI, June 2008 - May 2009
Administrative Assistant
> Assisted 827th, KC-135 group in administrative duties.
> Assisted squadron 706 Tinker Air Force Base Missile and
Director on all correspondence, answered phones, updating
charts, calendars input, timesheets and filing.
> Performed front desk backup to include duties of staff room,
scheduling, communication logs, crits logs and assisting
Colonel and Deputy Director on all office correspondence.
> Appointed the FARM - Point of contact for records in the office
and serves as liaison.
> Appointed the Records Custodian - Filing office records.
Training:
. General Awareness: Managing E-mail records Training
. Level1 Air Force Management General Awareness Training
. Level 2 Air Force Records Management Intermediate Training
. Level 3 Air Force Management Advanced Training
. Record Custodian Training
. Information Protection Training
. DTS (Defense Travel System) Training
. Farm (Functional Area Records Manager) Training
. Safety Training
Security:
. Secret Clearance until August 2018
Ford Center SMG Oklahoma City, Ok October 2006-November 2008
Guest Relations Greeter
> Greet the public at the Oklahoma City Thunder and Hornets games
and worked the big 12 conference at the Cox Convention Center.
Administered information to the public regarding seat
assignments and facility instructions with a customer service
smile.
Galt Foundation (Staffing Company), April 2008-June 2008
Administrative Specialist - Employee Benefits Council - State of
Oklahoma
> Assisted Executive staff on all correspondence, and set up
meetings. Backup for the front desk receptionist and update
front desk manual. Performed writing assignments as assigned.
Aerotek (Staffing Company), May 2007-April 2008
Data Entry Clerk - Global Health - September - April 2008
> Enter insurance claims for doctors, dentists and hospitals for
billing.
Contracts Specialist - Long Wave, Inc., May - June 2007
> Answered incoming phone calls, filed contracts, and in account
program submitted bank reconciliation's and performed writing
assignments as assigned.
Archura, LLC., October 1997-March 2007
Privately owned minority business with 100 employees. Providing
service offering to include engineering, installation, repair, and
maintenance worldwide.
Administrative Assistant
> Assisted and supported Senior Vice President, General Manager
and Director of Administrations and HR. Attend/conducted
manager meetings with executive, line staff/supervisors and
document meeting correspondence.
> Compose correspondence, responds to inquiries and messages, and
coordinates supervisor's appointments and meetings. To include
arrangement between top management meeting assignments made and
conference agendas.
> Handled any other miscellaneous administrative duties that
arise including completing, purchasing of equipment,
acquisition and submitting expense reports time reports,
security reports and all corporate travel arrangements.
> Performed writing assignments as assigned.
> Assisted and coordinate all company events. Supervised front
desk receptionist's area.
> Human resources central point of contact for employees in the
facility. Resolved conflicts and distributive benefits
literature and set up meeting with staffing companies to meet
the needs of the facility. Distributive paper work for new
hirer, status changes, and terminated employees.
> Handled all facility maintenance, utilities bills and
timesheets for the Oklahoma City office.
National Response Call Center Representative
> Analyzed daily ACD phone agent reports on incoming, outgoing
calls made by the call center and reviewed with team leader.
> Combing, evaluating and reasoning with information and data to
make decisions and solve problems.
Skills
> Certification by certificate in Microsoft Word, Excel,
PowerPoint, Windows and leadership 2000.
> Internet, E-mail, and 50 wpm
> Mentored for the US Department of Labor - GEM-SET Girls
Engineering Science Mentor Program for High School Students all
over the United States in 2000.
Education
> Southern Nazarene University, Bethany, OK Organizational
Leadership Bachelors Degree, December 2009.
Contact this candidate