Customer Service Operator
Resume:
Alphonso R. Cosby
Pittsburg, Ca, 94565
Hm 925-***-****
Cell 510-***-****
*************@***.***
EMPLOYMENT
Comcast/Dynamic Placement Livermore,Ca May 2010 - Sept 2010
Customer Service/Order Entry
Answer phones and respond to customer requests. Research billing issues. Provide
customers with product and service information. Transfer customer calls to
appropriate staff. Complete call logs and reports. Identify, research, and resolve
customer issues using the computer system. Assisted individuals interested in
opening accounts for communication services such as cable television and telephone.
Resolved complaints about billing and service provided by telephone, cable
television. Informed customer of various options and received orders for services to
be installed, turned on, turned off, or changed. Responsible for updating records of
transactions and update and maintain databases of information.
ThermoFisher Scientific/ATR Fremont, Ca July 2009 - Present
Production Operator/Material Handler
Performed non-routine, but repetitive close- tolerance production and
assembly duties operator performed own inspection of work, makes set-ups
and minor general maintenance. Maintained lab supplies and equipment to
support production.
Completed and maintained operator reports and logs.
Performed equipment change over’s and minor equipment maintenance.
Reads and comprehends work instructions.
First Congregational Church of Oakland Oakland, CA Nov 2003- Jan 2009
Event Specialist/Maintenance
Maintained stockrooms which includes shipping and receiving.
Responsible for setting up for various functions.
Provided light computer work, include Excel, Word.
Responsible for cleaning up before and after each function.
Performed customer service duties with end users.
Supervised and managed over a staff of 5 employees.
Ability to lift up to 50lbs.
Reason for leaving: P/T Seasonal Job.
Chevron USA Concord, CA Sept 2007 - Nov 2007
Computer Operator/Customer Service
Responsible for taking orders thru the phone and or via email.
Responsible for entering accurate data as well as interacting with the
customers.
Reason for leaving: Assignments with Venturi Staffing Services.
Parsons and Brinkerhoff Inc/Cal Trans Oakland, CA Dec 2005 - Oct 2006
Computer Operator
Responsible for gathering data and provide accurate traffic information
to the public. Communicate with various agencies via email, phone and or
fax.
Prepared and posted messages on the CalTrans Web Prepare and post messages
regarding CalTrans Web page. Worked with internal customers to solve
internal and external problems related to customers and vendors as
needed.
Reason for leaving: P/T work in need of F/T and Relocated.
American Financial Solutions Inc. Roseville, CA Nov 2003 - Dec 2005
Credit Specialist
Responsible for improving sales, educating and empowering people to a
better way of life.
Assisting clients with debt consolidation as well as bankruptcy issues.
Providing consultation and presentations when needed.
Reason for leaving: Company Relocated to Roseville, Ca.
Love’s Realty/Maintenance Co. Oakland, CA Sept 2002 - Oct 2003
Office Manager
Maintained office inventory and company equipment.
Provided excellent customer service.
Answered phones and various administrative duties.
Reason for leaving: Company went Bankrupt.
Bank of America July 2002 - Nov 2002
Customer Service
Provided general clerical as needed.
Assisted in the resolution of user support.
Answered various questions via incoming calls, emails, and faxes.
Resolved problems and escalated trouble tickets as needed.
Maintained Help Desk records of all problem calls for future reviewing.
Reason for leaving: Temp Assignment work with Manpower Staffing.
E D U C A T I O N:
Castlemont High School Oakland, CA
Diploma.
College Of Alameda, Alameda, CA
Course studies included Music Theory & Composition, Psychology and
History.
Vista College Berkeley, CA
Computer Programming, Computer Science, MS Word, Excel, Access, and
PowerPoint.
Siebel University San Mateo, CA
Certificate
MS Word, Excel. Access and PowerPoint.
Information Technology, Data Processing and Computer Science.
Kaiser Permanente Livermore, CA 2004 - 2005
Trained in PIMS (Pharmacy Information Management System).
Pharmacy Cashier/Data Entry.
R E F E R E N C E S: Available upon request.
Contact this candidate