Manager Quality Assurance
Resume:
Irma Ortega
El Paso, TX 79938 *******************@*******.***
Letter of Introduction
Please consider this letter of introduction as an expression of my
interest in exploring and identifying career opportunities with your
organization. I have enclosed my r sum for your review and consideration.
My key areas of technical strength and knowledge are in the administrative
and information analysis fields. In addition to my technical skills, I
possess strong leadership and management skills with proven competency in
team building, and development of vision, goals, and objectives.
I credit my success to highly developed technical and interpersonal skills
and aptitudes, a capacity to work effectively independently as well as in
team based projects, a strong desire to meet and exceed customer's needs,
and a sense of dedication and commitment toward my job responsibilities. I
strongly believe I possess the knowledge and skills necessary to make
bottom-line contributions to your operation.
Confident that the strength of my experience, combined with my dedication,
commitment, and attitude, will add measurable value to your organization, I
would appreciate an opportunity to meet with you to discuss your needs and
my potential to contribute as team member. Please call me at your earliest
convenience. In the interim, thank you for your attention, consideration,
and forthcoming response.
Irma Ortega
1912 Shadow Ridge Ph: (915)
2048509
El Paso, TX 79936 *******************@*******.***
Professional Experience
Administrative Manager Jan 2008- Present
COMESTIBLES EXCELENTES Ciudad Juarez, MEXICO
Accountable for the company's billing, payroll, and the selection and
hiring of new personnel. Responsible for the preparation of benefit
packages for new hires, including medical.
Quality Manager Sep 2004- Dec 2007
FIESTA SERVISOL S de RL de CV Ciudad Juarez, MEXICO
Responsible of compliance to quality management standards, such as ISO
9001: 2000.
Directly involved in the design, installation, and evaluation of quality
assurance processes for Fiesta ServiSol. Analyzed and developed continuous
improvement methods in the workplace along with conducting personnel
training on quality assurance concepts and tools. Interfaced with all other
quality assurance components within the organization and with customers and
suppliers on quality related issues.
Customer Service Manager April 2001- August 2004
BANCO MERCANTIL DEL NORTE Ciudad Juarez, MEXICO
Responsible for the implementation of operating procedures in a network of
sixteen banking branches in accordance with the institutional model. Strong
experience as a consultant on daily banking operations, audits follow up,
budget management, and training facilitator on new and existing procedures.
Compliance Consultant May 1992- October 2000
BBVA BANCOMER Ciudad Juarez, MEXICO
Accountable for the implementation of procedures in the prevention of
customer and employee fraud against the banking institution; Active member
of the panel that set the guidelines for the Compliance Consultant
Department.
Participant in a nationwide forum for the development of procedures in the
evaluation of banking branches for the combat against bank fraud and money
laundering and responsible for auditing a network of fifteen bank branches
in the prevention and detection of such illicit. Also; invited to
participate in nationwide projects, including the audits following the
infamous Casa Blanca money laundering scheme (a U.S. Customs initiative
which targeted, and caught, dozens of money launderers, including three
Mexican banks).
Quality Consultant June 1997- April 1999
BBVA BANCOMER Ciudad Juarez, MEXICO
Responsible for the induction of new personnel to the concept of quality;
also, evaluated and supervised the installation of new operating procedures
in banking branches. Played a consultant role in support of banking
branches to achieve high marks in quality certifications.
Administrative Support Manager July 1994- May 1997
BBVA BANCOMER Ciudad Juarez, MEXICO
Active participant in the structuring of income and expenditure budgets and
contributor in the development of the annual Baking Services Commercial
Plan. Provided significant Market Information Analysis for decision making
in the Marketing Strategies Department.
Credit Card Services Executive August 1992- Jul 1994
BBVA BANCOMER Ciudad Juarez, MEXICO
In charge of the Customer Services Module by performing supervisory
functions pertaining to customer inquiry, complaints, new credit card
applications, etc.
In addition; three year experience in Human Resources as Buyer/
Planner, and as Inventory Developer in the manufacturing field. Also, sound
communication and working group skills. Proficient in the use of Microsoft
Outlook, Word, Excel and PowerPoint.
Contact this candidate