Customer Service Manager
Resume:
Lisa Little
Buffalo, NY
************@*****.***
Objective: To secure a challenging position with an institution that will
effectively utilize my business and work experience, while offering
advancement opportunities.
Skills: Intermediate Microsoft Word, Excel, email, Administrative, As
400,Western
Speed pay, PDS, Certgy and Accurint
Experience
8/10-10-10 Bank of America
Loan Processor
. Advising customer on foreclosure, sale dates, postponement,
delegations and update customer financial information in Excel
. Assisting customers with mortgages to avoid foreclosure action,
o setting up payments
. Contacting HUD, MHA concerning DEED in lieu, special payoff,
short sale, escrow payments, taxes and home owner association
dues to discuss loss mitigations option
. Sending contact letters to clients to request documents for a
Loan Modifation from Fannie Mae
12/08- 4/10 Freddrick, Goldstein and Zoe
Point Caller / Collector
. Contacted debtor regarding pass due accounts
. Left message for debtor to call office back
Collected on any debts after reaching the debtor
Trained new employees
12/06-9/08 Center One
Customer Service
Representative
. Responsible for building and maintaining relationships with high
degree of customer satisfaction.
. Developed and keep strong relationships with consumers.
. Assisted customers with gathering personal information while
maintaining confidentiality concerning credit balance and
payment history.
. Efficiently use money managing programs such as AS400,
Certergy, and Western Union Speed.
1/05-6/05 R.A.I.N Senior Center Bronx, NY
Program Coordinator
. Plan, Organize and implement, all educational/ recreation
activities.
. Maintain all monthly reports contracted levels of activity
service.
. Provide monthly reports.
. Organize shopping assistance.
. Provide case assistance.
. Prepare entitlements application and assist in completing
application
.
5/01-1/05 R.A.I.N One Stop Service
Case Manager
. Provide case assistance to clients including initial assessment
and maintain up to date records.
. Provide accurate and appropriate information on service,
benefits and entitlements.
. Prescreen applicants to be interviewed by HRA worker to
determine eligibility.
. Prepare entitlements/ benefits applications, file entitlements
such as Food Stamps, Section8 etc.
. Compile statistics.
1999-2001 AmeriCorps National Service
. Acted as liaison between students, principal and parents to help
resolve student conflicts.
. Manage log books.
. Assisted teachers with classroom duties.
. Light office duties
Contact this candidate