SUMMARY: My work experience and my education have developed my

interpersonal and presentation skills. It has also allowed me

to demonstrate effective multi-tasking, time-management,

organizational skills, and problem solving abilities.

EDUCATION:

2004 B.A., Speech Communication; Emphasis: Public Relations; Minor:

Marketing, University of Central Arkansas

2010 M.A., Interpersonal and Organizational Communication, University of

Arkansas at Little Rock (Currently Attending)

RELEVANT COURSEWORK:

Writing for Public Relations (PR); PR Techniques; PR

Management; Sales Management; Publication Design and Make-Up; HR

Management

SKILLS:

. Strong verbal and written communication skills

. Ability to train

. Event planning

. Graphic design

. Recruiting

. Leadership

Computer Program Knowledge:

HRIS-PeopleSoft, Microsoft Outlook, PowerPoint, Publisher,

and Word, Adobe Dreamweaver and Photoshop

PROFESSIONAL EXPERIENCE:

Advantage Communications, Inc.

Public Relations Assistant (9/10-current)

. Write radio advertisements

. Write letters for the president

. Write press releases

. Coordinate media coverage

. Create corporate greeting cards

. Attend planning meetings for PR events and proposals

. Answer multi-line phone

. Greet guests

Alltel Wireless/Verizon Wireless

Recruiter (4/07-12/09)

. Created promotional material for employees.

. Created brochures and flyers.

. Created advertisements for print and radio.

. On average filled 30-40 positions a month.

. Complete I-9s and other new hire paper work.

. Assist with new hire orientation.

. Developed and implemented staffing strategies.

. Posted requisitions to attract qualified candidates.

. Analyzed call center data to decrease attrition rates.

. Planned and executed career fairs and recruiting

activities.

. Performed phone screens and first round interviews.

. Partnered with hiring managers to reduce turnover in call

centers.

. Maintained relationship with managers and hires by

participating in center activities.

. Worked with colleges and employment agencies to find

passive candidates.

. Managed hires through the on-boarding process.

Alltel Business Center (ABC) Offline, (6/06-3/07)

. Performed rate plan analysis and adjustments

. Research

. Contacted customers via phone or email regarding inquiries

on their accounts.

Order Processing Specialist, Business Activation Center, (4/05 -

6/06)

. Was responsible for processing customer activations and

account maintenance as submitted by Business Solutions

Representatives.

. Maintained note guidelines and accuracy requirements for

Activation Center.

. Coordinated and provide staff support for Business

Solutions Representatives and Activation Center meetings.

. Ensured accuracy of Activation Center

SPECIAL PROJECTS

. Created a manual to assist new call center employees.

. Prepared and presented an interactive session during Take

Our Daughters and Sons to Work Day. Also performed voice

over for the presentation when it appeared on Alltel Today.

. Created new hire packets, which included constructing a

calendar and Alltel information sheet.

. Facilitated ATS training for customer service managers and

supervisors.

MEMBERSHIP IN PROFESSIONAL ASSOCIATIONS:

2006 Public Relations Society of America

2004 Inducted, Lambda Pi Eta Communication Honor Society

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