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Customer Service Human Resources

Location:
Detroit, MI, 48234
Posted:
October 18, 2010

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Resume:

Mary Anne Broner

***** ******** *******, ** ***** 313-***-****

abi4e6@r.postjobfree.com

Career Goal

To secure a position with a well established organization as a specialist

in the human resources field that will allow me to use my educational

background, ability to work well with people and opportunity to make a

positive contribution to the organization.

Educational Background

. Will achieve Master's of Business Administrations-Human Resources

degree from The University of Phoenix in December 2010.

. Acquired Bachelor's of Science degree in Psychology with

Communications minor from Eastern Michigan University in April 2006.

Academic Honors & and Affiliations

. Achieve academic recognition with being listed on the Dean's List,

Eastern Michigan University

. Acted as member upon induction in April 2006 to The Honor Society of

Phi Kappa Phi

. Acted as member upon induction in May 2007 to Zeta Phi Beta Sorority,

Inc.

Computer Skills

. Experienced Operating Systems include: Windows XP, Windows Vista, and

Windows 7

. Experienced Software Package include: Microsoft Word, Microsoft Works,

Microsoft WordPerfect, Microsoft Excel, Microsoft Outlook, Microsoft

PowerPoint, Adobe Reader, and Adobe Acrobat.

Professional Excellence Summary

. Have excellent communication skills both written and verbally.

. Completed basic training course in the area of conflict resolution and

mediation.

. Have profound knowledge and understanding with working with different

genres of professionals.

Volunteerism

January 2010-Present: Serving as the Hospitality Department Director for

the Citadel of Faith Covenant Church, Detroit, MI with the following

responsibilities:

. Direct, manage, control and organize all operations within the

department.

. Recruit, train, and oversee volunteer staff of 40 people and set

volunteer work schedule in conjunction with monitoring performance.

. Facilitate and participate in the planning and development of current

and new strategies for improving volunteerism numbers.

. Address all inquires pertaining to the church and its activities while

ensuring quality customer service.

Professional Work Background

April 2009 - August 2009: Acted as the Acquisitions Specialist for Snelling

Staffing; Contracted At Michaelson, Conner, & Boul, Southfield, MI.

. Handled/stored of all confidential documents and reports according to

United States Department of Housing and Urban Development

requirements.

. Facilitated the organization of vital client information.

. Responsible of reports exactness and timely completion.

. Suggested necessary improvements in working for develop client

services.

October 2008 - December 2008: Acted as a Project Administrator for Snelling

Staffing; Contracted At Marketing Associates, Detroit, MI.

. Took necessary decisions to determine claim cases.

. Took necessary actions to gather and assemble all information needed

for proper evaluation measures.

. Processed and issued all recall claim checks for clients

. Provided adequate analysis and maintenance for verification process in

balancing department budget

November 2003- January 2007: Worked as the Lead Sales Team Associate for

FYE (For Your Entertainment), Ann Arbor, MI.

. Provided necessary supervision as needed for regular floor operations.

. Made good relationships with management, staff and record label artist

representatives.

. Provided essential customer service while monitoring the preference of

customers

. Provided leadership in increasing customer sales ratio .



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