Customer Service Representative

Kevin M. Holmes

*** ******* ******

Oak Ridge, Tennessee 37830

865-***-****

Profile:

Self-motivated business professional with experience and achievements that

highlight strong customer relations and computer skills with working

knowledge of Windows based office software, Remedy, Scout,

Blue Pumpkin, CADM, Service Visibility Portal, TL Pro, IBM operations and

a familiarity with DOS. . Excellent verbal and written communications

skills, highly organized, successful in working in team situations and

capable of working under pressure of multiple deadlines, attention to

details and follow through to completion, punctual, honest and dependable.

Experience:

2010

Title Max, Oak Ridge, Tennessee - Customer Service Representative

Quickly learned the use of TL Pro programming for customer account

management

Followed state laws when creating loans up to $2500

Appraised vehicles to determine if a loan is possible

Called customers that were 1-61+ days late to get in contact to make

payment

Performed field visits on delinquent customers

2008 to 2010

Comcast Cable Corporation, Knoxville, Tennessee - Advanced IP Support Agent

. Rapidly learned and mastered vendor computer programs and maintained

proficiency with Microsoft software

. Responded to customer service calls using multi-line phone to

troubleshoot and resolve technical issues insuring loyal customers

. Scheduled new service installs and repairs

. Performed follow up calls to insure customer satisfaction and build

solid rapport

. Enhanced customer services by successfully marketing Comcast products

and promotions

. Reviewing and maintaining customer accounts

. Provided appropriate information regarding account status, routine

services, marketing promotions, limited campaigns, and equipment

. Employed positive listening skills to quickly resolved billing and

service issues to prevent customer dissatisfaction resulting in

escalated or repeat calls

2007 to 2008

Blue Chip Casino, Michigan City, Indiana - Table Games Dealer/Count Room

Clerk

. Acted as Dealer for various card games throughout the casino,

instructing patrons on how game was played including casino rules and

regulations

. Collected and counted slot machines daily intake using bill counter

and entering totals in profit log

. Preparing daily collection for deposit into vault, following proper

security protocols and regulations to insure chain of custody

1996 to 2004

Arby's Restaurant, Indianapolis, Indiana - Customer Service/Front Counter

. Customer service, cashier and food preparation

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