Customer Service Sales

JENNY B. CLEMISHAW

**** ** *** ******

Miramar, Florida 33029

Phone: 954-***-****

Email: abi4ds@r.postjobfree.com

Position Applied: Accounting Clerk/Customer Service/Admin Clerical

My career has afforded me in many opportunities to acquire new skills and

experiences from any type of work responsibilities. My work has ranged from

Accounting/Business Area, Clerical, Warehouse, Hospitality Industry and

Customer Relation. As a result, I possessed effective communication skills,

positive attitude, developed rapport with co employee, management and

clientele, and excellent team worker. In addition, the special skills that

I obtained have prepared me for a reliable self starter for today's dynamic

changes in these fields.

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2 Highest Education

MATS College of Technology, Davao City Philippines

Bachelor of Science in Airline Management and Accountancy

June 1998 - March 2002

Davao National High School, Tagum City Philippines

High School Diploma

June 1993 - March 1997

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4 Employment Background

Warehouse / Assembly - April 2009 - (On Call)

CEIUSA International Medical Technologies, Florida Miami

Phone: 305-***-****

Duties and Responsibilities:

. Filling

. Labeling

. Packing

. Lifting boxes 5-20lbs

Laundry / Valet Attendant- July 15, 2008 - March 2009

Four Seasons Resort, Teton Village, Wyoming 83025

Phone: 307-***-****

Duties and Responsibilities:

. Do the Laundry for guest and employees.

. Pressing Clothes.

. Issue uniforms to employee.

Service Screw - September 2008 - December 2008

Taco Bell Border Foods of Wyoming, 399 Broadway Jackson WY 83001

Duties and Responsibilities:

. Make daily cash deposit.

. Cashiering / Drive thru.

. Wrapped foods.

. Cleaning the lobby.

Front Desk Ticketing Officer- May 2004 - July 5, 2008

New World Travel Corporation, Victoria Plaza, Davao City Philippines

Phone: +63-82-221-**** - 43

Duties and Responsibilities:

. Greet customer and provide appropriate assistance.

. Answer telephone; take messages or direct calls accordingly.

. Booking/Reservation/Ticketing for Domestic and International

Airlines, Hotels and Resorts, Ships and Ferries.

. Verify the mode of payment of the customers by credit card or cash.

. Always recap to the customers of their booking made.

. Arrange Tour Packages for Individual Travelers, Group and Special

interest Tours.

. Assist in Documentation such as, Passport processing, Travel

Insurance and Visa Assistance and Car rental services.

. Cashiering.

. Photocopying, printing and general filing.

. Make daily cash sales report.

Accounting Clerk - May 2002 - May 2004

New Word Travel Corporation, Victoria Plaza, Davao City Philippines

Phone: +63-82-221-**** - 43

Duties and Responsibities:

. Check and balance daily cash sales report.

. Handling receivables, payables, banking and reconciliation.

. Recording, Reporting, Analyzing.

. Prepare vouchers, statement invoices for payments and collections.

. Process payroll bi-monthly.

. Balancing check disbursement.

. Replenish petty cash fund.

. Make sales remittance weekly.

. Filing, photocopying, printing and encoding.

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12 On-the-Job Training

Assistant/ Receptionist - Part time Job - May 2000- March 2002

We R Inn Hotel, J.P Laurel Davao City Philippines

Phone: +63-82-300-****

Duties and Responsibilities:

. Greet, register, and assign rooms to guests.

. Manage all incoming calls and queries.

. Verify customers' credit, and establish how the customer will pay

for the accommodation.

. Keep records of room availability and guests' accounts, manually or

using computer.

. Give assistance to the in charge to compute bills, collect

payments.

. Issue room keys and escort or attend to walk in/in their respective

rooms of guests and deal with their request in a professional

manner.

. Contact housekeeping or maintenance staff when guest report

problems.

. Make and confirm reservations.

. Answer inquiries pertaining to hotel services and travel

directions.

. Coordinate taxi bookings for guests.

Special Skills and Interest

Computer & Internet Literate

- Microsoft Office Applications

- Microsoft Excel Applications

- Email & Browsing

Effective in Oral and Written Communication Skills

Knowledgeable in Abacus Reservation System

Courteous and customer oriented

Great interpersonal skills, Can type 40 to 55wpm

Multi Tasking/Customer Focus/ Phone etiquette

Professionalism

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