Customer Service Sales Representative
Resume:
JAMES A. MANNE
C heektowaga, N.Y. 14225
Tel: 716*634*0210 Cell: 716*903*3336
E mail: *********@*****.***
OBJECTIVE
Continuance of my career in Customer Service in a capacity that will utilize
my extensive experience.
Exceptional communication skills both written and verbal
•
Well honed interpersonal skills
•
EXPERIENCE
Oct 2008 Customer Satisfaction Advisor
to Time Warner Cable
Jun 2010 West Seneca, New York
Canvassed current customers door to door to determine their satisfaction
with Time Warner products and services. Sold additional services when
requested. Answered questions and did trouble shooting of minor equipment
problems. When necessary, scheduled service appointments to address
customer concerns.
Nov 2007 Warehouse Person
to Time Warner Cable
Oct 2008 Buffalo, New York
Staging, cleaning and preparing customer equipment for return to service.
Issuing equipment to service technicians for installation in customer's
homes. Helped to maintain daily inventories.
Mar 2007 Direct Sales Representative
to Time Warner Cable
Nov 2007 West Seneca, New York 14224
Door to door sales of cable TV, internet and telephone products.
Worked special events such as Buffalo Bills games and the Erie
•
County Fair to promote Time Warner Cable and build brand loyalty.
Sep 2006 Staff Licensed Massage Therapist
to O Motion Fitness
Mar 2007 Bowmansville, New York
Provided therapeutic and sports massage for club members.
Nov 2004 Director of Spa Services
to Executive Performance Center
Jul 2005 Buffalo, New York
Responsible for staffing, equipping and scheduling for a corporate massage
therapy spa.
Provided Spa services for the Major League Baseball Team
•
Merchandiser's Summit.
Jan 2001 Master Control Operator
to Empire Sports Network
Jan 2005 West Seneca, New York
Monitoring live studio, remote broadcast and recorded sports programs on
air while inserting commercial breaks as needed. Editing prerecorded video
for future use and maintaining signal integrity during broadcast.
EDUCATION
Kenmore East High School
Tonawanda, New York
Regents diploma
State University of New York at Potsdam
Potsdam, New York
Bachelor's of Arts
Major in History
•
MEMBERSHIPS
New York State Board Certified Licensed Massage Therapist.
License No. 011849
•
SOFTWARE/SYSTEM SKILLS
Proficient in Microsoft Office and Excel.
Extensive experience in ICOMS proprietary system.
•
REFERENCES
George Rothenberger
Time Warner Cable
Buffalo New York
******.************@*******.***
558 8659 work
627 2518 home
Erick Karnath
Manager
Time Warner Production
West Seneca, New York
****.*******@*******.***
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