Sales Customer Service
Resume:
Natasha Russell
;*** Eagle Creek Way
Oklahoma City, OK 73117
Mobile: 405-***-****
Email: abi4bu@r.postjobfree.com
WORK EXPERIENCE:
United States Department of Commerce
The
Partnership Assistant and Field Operations Supervisor, GS-9 3/2009- 9/2010
Partnership Assistant is responsible for assisting with developing and nurturing partnerships with state,
local, and tribal governments; community-based organizations; faith-based groups; schools; media
outlets; businesses; and other grassroots entities in communities within the regional office area for the
purpose of furthering the goals of the 2010 Census and other Census Programs. The Partnership
Assistant attends different types of events to show support for all backgrounds of the communities,
spread throughout Oklahoma. During these events literature and promotional items are passed out to
keep the 2010 Census fresh in the community. The Partnership Assistant also provides support to census
field operations such as Recruitment, Be Counted, Questionnaire Assistance Centers, Non-Response
Follow-Up, and others. Furthermore, Partnership Assistants also conduct research, analyze the regional
office area, and assist in the development of the regional plan for the Partnership Data Services Program
for the Census. Partnership Assistants follow the goals and objectives, overall strategies, and major
activities provided by headquarters staff as well as adhere to the budget allocations for the regional office
for the planning and implementation operational programs. The Field Operation Supervisor is responsible
for assisting in the selection process and developing of Crew Leaders and Enumerators. Field Operations
Supervisor is responsible for giving the proper direction and workload for the day. The Field Operations
Supervisor is responsible for managing hours worked, and monitoring overtime hours. The Field
Operations Supervisor is also responsible for daily reports and productivity accomplished for the day.
(Contact Supervisor: Yes, Supervisors Name: Jeronimo Gallegos, Supervisors Phone: 405-***-****)
CarMax Superstores Inc. 3/2006 – 3/2009
Senior Sales Consultant and Mentor
Sales Consultants work with customers through the sales process. The steps to the process
include: communicated to customers what makes CarMax unique, interviewing customers to
determine their needs and wants, presented and demo-ed vehicles, conducted test drives,
managed the credit application process, processed transaction paperwork, supported our on-line
customers via our eSales office and followed up with potential customers.
As a mentor, engaged in the training of new sales consultants for a requisite period of time until
their release as full Sales Consultants. Participated and conducted sales training sessions for
sales techniques. As a Senior Sales Consultant, managed every aspect of sales, loan application,
quality control, contract processing, delivery and the development of staff. As a Senior Sales
Consultant, also filled in for supervisors when needed.
Lastly, received the President’s Club Award and the Directors Club Award and finally a Mentor
Award. All these, in which awarded for being consistently in the top three Sales Consultant
positions.
(Contact Supervisor: Yes, Supervisor’s Name: Floyd Smith, Supervisor’s Phone: 405-***-****)
Farmers Insurance 8/2005 – 9/2006
Senior Expeditor
Expedited the processing of customer claims by way of ensuring that all claims were paid in the
allotted time and within the claim award. Ensure that the entire claims process remained inside
policy boundaries and company guidelines. Certified and ensured that damage to customer
property was well within the underwritten policy. Certified repair and replacement estimates.
Negotiated the nature and cost of repair with both body shops and customers. Counseled
policyholders of their coverage and coverage shortfalls. Arranged rentals for qualifying candidates.
Trained and supervised expeditor staff. Ensured that checks were cut to the appropriate parties
and therefore engaged in general accounting. Lastly, received the Gold Member and Platinum
Member Award for excellent customer service and productivity. (Contact Supervisor: Yes,
Supervisor’s Name: Mr. Johnson, Supervisor’s Phone: 1-800-***-****)
United States Postal Service 12/2004-7/2005
Mail Handler
Mail Handler processed mail daily. Sorted priority mail from standard mail. Sorted small standard
envelopes from large standard envelopes. Sorted small boxes from large boxes on a conveyor
belt. Prepped mail by carrying or pushing to the correct designated areas. Mail Handlers would
collect mail from the blue mailboxes located around the site every four hours, and transport it to
be sorted, prepped, and processed. Furthermore, ensured the proper transportation of heavy
equipment, loaded with all types of mail, on and off transportation vehicles; lastly, provided
customer service to individuals with questions regarding their mail pick up or drop off. (Contact
Supervisor: Yes, Supervisor’s Name: Mr. Melvin 580-***-****)
Tinker Federal Credit Union 1/1999 – 9/2003
Loan Officer
As a Loan Officer, functioned as the liaison between Tinker Federal Credit Union and customers
who applied for and took out loans. Responsible for generating loans that were beneficial for both
Tinker Federal Credit Union and the loan applicants.
Maintained a comprehensive knowledge of the different types of loans offered, including
promotions and special interests rates. Also, maintained a comprehensive knowledge of the
different types of products offered. Such as, warranties, Gap Insurance, and Credit Life and
Disability Insurance. Verified the financial stability of the applicant, assessed risk levels. In regards
to high-risk applicants, recommended alternative loans; furthermore, maintained a commitment to
ensuring that the best interests of both the financial institution and the applicant were provided for.
Furthermore, balanced the ATM, cash dispensers and vault, teller drawers, check orders, money
ordering, prepared daily cash sheets, and conducted teller audits, to ensure regulatory and
procedural compliance. Contributed to the branch’s sales goals by recognizing sales and referral
opportunities and effectively referring customers; assisted in the development of marketing
strategies and all branch sales activities. Provided account services to customers by receiving
deposits and loan payments; cashing checks; issuing savings withdrawals, selling cashiers
checks, traveler’s checks; assisted customers in opening new checking, savings, money market,
CDs, and super now accounts. Finally, supervised and trained employees; as well as opened and
closed the branch. (Contact Supervisor: Yes, Supervisor’s name: Cindy Akin, Supervisor’s Phone:
Contact this candidate