Project Manager Customer Service

Ashley M. Heppe

**** ********** ****** ******, ** 80203 . 610-***-**** .

abi4az@r.postjobfree.com

OBJECTIVE:

To obtain an exciting and dynamic position that will allow me to

effectively utilize my business, marketing and communication skills

SUMMARY OF QUALIFICATIONS:

. Proven ability to multitask in a fast paced environment and produce

excellent results under deadlines

. Ability to work well within a team or individually on various projects

. Excellent written and verbal communication skills

. Proficiency in Microsoft Office applications, working knowledge of Adobe

Creative Suite applications and database management systems

PROFESSIONAL EXPERIENCE:

Manager of Clinical Data Operations April 2010 -July 2010

BCS Consulting, Newtown Square, PA

. Collected, organized and prioritized data efficiently for multiple

clinical trials

. Entered data into Excel spreadsheets in a timely and precise manner

. Administered systematic edit checks and prepared field queries for the

clinical trial sites in order to reconcile any discrepancies and ensure

accuracy in the data

. Worked independently on projects while communicating regularly with the

company's CEO to provide updates on progress and findings

English Teacher (TEFL) August 2009 - November 2009

Isabel Puges Centre d'Idiomes, Gava, Spain

. Prepared creative, engaging lesson plans for young students of three

different age groups

. Conducted private English lessons for individual students (youth and

adult) specific to each student's proficiency level, learning style and

objectives

. Managed classroom effectively and ensured that students were engaged in

the course material

Project Manager February 2008 - August 2009

EMC Outdoor, Newtown Square, PA

. Executed successful outdoor campaigns by coordinating the production

and space of all media

. Ensured that all aspects of campaign were completed on schedule,

according to specifications and established budgets

. Negotiated production rates with and obtained quotes from prospective

and current print vendors

. Cultivated productive relationships with clients and vendors

Information Center Business Specialist October 2006 - February 2008

AstraZeneca Pharmaceuticals (Contract Position)

Wilmington, DE

. Provided customers with the most current information on AstraZeneca

products, promotions, and services

. Maintained professionalism and delivered excellent customer service while

managing all inquiries and issues to a successful resolution

. Tracked trends in customer inquiries to drive the voice of the customer

back into the organization

. Developed and maintained close liaison relationships with other

AstraZeneca departments and Brand Teams to provide mutually beneficial

information and create value for the company

. Engaged in ad hoc projects such as writing scripts and correspondence

templates to improve the efficiency and service quality of the

Information Center

Marketing Intern January 2006 - May 2006

The I'On Club, Mount Pleasant, SC

. Designed and created promotional materials to generate awareness and

interest in various club events

. Planned, coordinated and supervised club events to ensure successful

outcomes

. Developed and implemented marketing strategies to attract new members to

the club and to promote membership adherence amongst current members

. Managed confidential member information while maintaining and updating

the database management system

EDUCATION:

College of Charleston - Charleston, SC

School of Business and Economics

Bachelor of Science in Business Administration May 2006

Marketing Concentration

Europe TEFL Teacher Training - Barcelona, Spain

TESOL/TEFL Certificate August 2009

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