Sales Customer Service
Resume:
Jersey City, NJ *****
Yesenia Palacios
Objective To obtain a challenging position in finance
utilizing my training and experience that affords
the opportunity for professional growth and
advancement.
Professional 2002 - 2009 BDI Laguna Corp Carlstadt, NJ
experience Customer Experience Team Leader
Responsible for over 10 high profile Portfolio
accounts
Identify and analyze daily transaction issues
ensuring information is properly reflected
in Accounting System
Provide assistance and coverage when needed within
the Customer Experience Team
Maintain an effective, open line of communication
within the Customer Experience team as well other
areas within the company
Provide daily support to Portfolio accounts in
regards to credit tracking, damage/shipments, price
protection, and daily activity on account
Professional BDI Laguna Corp
experience A/R Specialist/Credit Collections
In charge of verifying and processing all credit
worthy credit orders for all of our locations.
Responsible for daily reconciliation of credit card
accounts to the general ledger and bank accounts.
Act as a liaison between major banks and the
finance dept.
Work jointly with sales staff to review credit
guidelines on potential customers and determine
whether or not companies are financial risks.
Monitor and approve all final credit due to
customer's accounts.
Apply all payments to cash receipts journal in our
current accounting system, Mas 200.
Assist in researching deductions and short pays.
Work closely with the Credit Manager in analyzing
customer's credit line to report shipping schedules
to sales staff.
Assist on Collection calls.
Professional 1998 - 2002 Commonwealth Metal Corp Englewood
experience Cliffs, NJ
Accounting Billing Specialist / A/R Specialist
In charge of creating, verifying and monitoring all
aspects of company billing ($18 million monthly).
Apply daily payments received to cash receipts
journal and monitor all facets accordingly ($15 -
$18 million monthly).
Post all invoices into CBS computer system and to
company sales journal, including monthly
transmissions.
Responsible for weekly & monthly reconciliations
for cash receipts, sales and CBS journals.
Liaison between Traffic, Sales and Accounting
departments to resolve billing
discrepancies/disputes.
Assist Controller and Accounting Manager on special
projects.
Verify and coordinate key aspects for month-end
closings.
Professional 1993 - 1998 Evening Journal Association Jersey
experience City, NJ
Accounts Payable Clerk
Post payments to advertising accounts and display
obituary advertisements.
Proof billing totals and separate by department
class.
Enter charges for customer advertising into Harris
System.
Interact with Customer Service Department on
billing inquiries.
Send legal affidavits to attorneys for
advertisement verification.
Education 1985-1989 Emerson High School
High School Diploma
College Preparatory Curriculum
Languages Spanish: Read - Write -&- Speak fluently
Skills Microsoft Office: Word - Excel - Outlook -
PowerPoint - Access
Mas 200 Accounting System - OMS System
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