Krystle Wilson

**** ******* ****** **********, ** 711**-***-*** 9575 abi46z@r.postjobfree.com

Objective

To obtain a position where proven persuasive, mediation, communication, and leadership skills will be used to

facilitate positive relationships within and around the company, while using professional business skills to help

uphold the company’s mission statement.

Profile

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Hard working, dedicated professional, and motivated team player.

Strong knowledge of Microsoft Word

Exceptional customer service experience and experience handling confidential paperwork

Ability to perform work with minimal direction and exercise latitude in determining objectives to assigned

approaches

Ability to multi task and work efficiently in a fast pace or slow pace work environment

Education

Southern University and A & M College; Baton Rouge, LA 2008

Bachelor of Science in Business Management

Experience

Tele performance; Shreveport, LA 2010 to Present

Technical Support Specialist

Troubleshoot technical issues such as: internet, text messaging, picture mail, voice services, etc. on customers’

mobile devices such as cellular phone, mobile hotspots, and connection cards.

Educated customers on various self service options, services and products provided by the company

Assisted customers with updating account information and payments

Assist customers with replacement device decisions and notate customers’ account on issues and results

Convergy’s; Baton Rouge, LA 2009 2010

Customer Service Specialist

Assist customers with various purchase decisions.

Assisted customers with updating their account information and payments

Assist customers with programming and troubleshooting their cellular phones.

Thoroughly notated customers account about customer issues and results

Educated customer on products and services

Walt Disney World Resort and Company; Orlando,FL 2009

Cast Member/Intern

Krystle F. Wilson 1 of 2

Assist customers with various purchase decisions and handled sales transactions.

Demonstrate products and assist customers with various purchase decisions.

Successfully complete all jobs by time requested.

Address customers’ questions and concerns.

References

Janet Ennis Certified Medical Assistant 225-***-****

Tracey Barton Administrative Assistant 225-***-****

Ashley Mackie Bank Teller 504-***-****

Ayana Walker Evangelist 225-***-****

Krystle F. Wilson 2 of 2

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