Customer Service Manager

Christina M. Rettig

808-***-****

*** *. ******* ** ***. 1204

Colorado Springs, Co 80909

abi45p@r.postjobfree.com

Profile

Two plus years experience in restaurant management and clerical experience

Seven years of customer service experience

Proficient in Microsoft Office Suite 2007 and utilizing internet to conduct research

Employment Experience

University Clinical, Education, and Research Associates (UCERA), Honolulu, Hawaii 808-***-****

Payment Poster, November 2007- May 2008

-Utilized payment software to input payments from health insurance companies and post payments

to patient accounts.

- Took inbound phone calls from patients paying bills, inquiring about bills and asking general

customer service questions.

Wood County Educational Service Center, Bowling Green, Ohio 419-***-****

Paraprofessional, August 2007-May 2008

-Facilitated in the modification and implementation of programs for children with special needs in a

K-1 classroom.

-Worked cooperatively with classroom teacher to maintain an environment that allowed for the

education of all students.

One Kalakaua, Honolulu, Hawaii 808-***-****

Front desk, Dining Room Waitress; September 2001-May 2002

Unsung Heros, Wahiawa, Hawaii

Assistant Manager, October 2000-August 2001

-Oversaw the activities of restaurant including employee performance and training, customer service,

nightly accounting, payroll, and closing procedures.

Godfather’s Pizza, Findlay, Ohio

Assistant Manager, May 1996- June 2000

-Assisted store manager in successfully maintaining payroll, accounting, scheduling, customer

service, opening and closing procedures, prep work, employee performance and coaching, and

hiring.

-Received multiple awards for Excellent Customer Service.

-Started as a counter employee and worked through the company to position as assistant manager.

Education

Colorado Technical University, Colorado Springs, Colorado May 2010-present

Currently pursuing an Associate’s Degree in Science in Medical billing and Coding

*Excellent references available upon request

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