Customer Service Manager
Resume:
A ttention Prospective Employer:
I t’s in my best interest to explore a career opportunity with a company that offers
opportunity for professional growth. This unique opportunity will give me a chance to
enhance my Operational skills. The enclose resume will furnish you with details concerning
my ability to do an outstanding job.
I’ve held various positions which duties consisted of managing other supervisors and
managers, Supervisory, Coaching, Directing Delegating, Negotiating, problem solving,
management of various priority projects, multi- tasks, meeting deadlines, expressing ideas
clearly, concisely, effectively and excellent communication skills. I would like to utilize my
skills and experience in a position where I can contribute to the type of achievements that
best meet your goals and objectives.
I n closing, it would be an advantage for you to consider me for this challenging position. My
k nowledge of loyalty and commitment to the company would be my way of thanking you for
giving me this great opportunity. Thank you for taking the time to review my personal
status. I welcome the opportunity to discuss my qualifications and career possibilities.
Salary negotiable.
Sincerely,
Alice M. Burt
abi45o@r.postjobfree.com
Alice Burt
1590 Pendleton St.
Memphis, TN. 38114
abi45o@r.postjobfree.com
Objective:
To obtain a responsible position where I can enhance my Managerial skills to contribute to
Success and Growth with a stable company.
Experience:
Spherion (Temp Agcy) 9/22/09 to Present
5100 Poplar #2738 Mph. Tn.
Position: Records & Training Coordinator Ph: 901-***-**** ext. 16067
Duties consist of copying, filing and maintaining employee records in hard and / or soft copy
format, maintaining and updating all required employee paperwork, including filing
t raining certifications, records, licenses, and all other training documentation, filing of
master documents, SOPs, Forms, and Manuals, managing document control filing system
and control log, researching and obtaining documents and records upon request, assisting
i n developing documentation and forms, auditing files for accuracy and completeness,
entering data and generating basic spreadsheets and reports into Microsoft excel and MS
Access while maintaining the highest level of confidentiality, assisting Operation Training
Specialist with training materials and supplies, general departmental administrative
duties and other tasks as assigned.
Menlo Worldwide Logistics 1/27/05 to 7/30/08
5106 Tradeport & 5155 Lamar Ave. Memphis, TN. 38118
T itle: Dist. Management / Shipping Support / Order Planner / ISO Coordinator
Ph: 901-***-**** / 901-***-****
Managed the quality management system through, employee procedural training sessions,
ISO Training Classes, Business Review meetings, Resolving corrective action problems,
auditing processes, monitoring processes to include continuous improvements, Entailed the
development, implementation and coordination of shipping / receiving / inventory
p rocedures and logistical functions within the distribution, Coordinated special projects and
expediting special orders, Maintained detailed records of activities and provided them to
t he appropriate parties, leading the administrative portion of the shipping operation,
d ropping loads, managing expedites, communicating issues, ensuring accuracy of
paperwork, loads, etc. Organized, filed and archived documents, records, and materials
f rom various sources in accordance with applicable policies and procedures and regulatory
requirements. Inputted data, documents and reports into the electronic document
management system for the Corporate Quality Unit and as required for other sister
facilities, maintained Corporate Quality Records within the electronic document
management system, maintained physical archives in accordance with applicable policies
and procedures, published new and revised corporate policies and standard operating
p rocedures as approved, removed and suspended corporate policies and standard operating
p rocedures as required, maintained standard operating procedures archive activities,
maintained and as necessary, updated corporate training files, controlled issues and
t rained employees effectively with controlled procedural documents in accordance with
company policies and procedures, over see scales calibrations and equipment with the
facility, coordinated the preparations and the review of functional area standard operating
p rocedures, facilitated internal audits, internal auditor training classes and ensure
responses to include executing any appropriate corrective actions, documenting all
activities in compliance with company policies and procedures and established regulatory
standards and maintained all appropriate records for review.
Adecco Temporary Agency 06/03 to 12/03
6504 Winchester Rd. Memphis, TN. 38115
Site: Sharp Manufacturing
Contact: Richard Daugherty/ Facility Manager
Position: Executive Business Administrator/Sharp
Ph: 901-***-****
Duties consisted of demonstrating leadership qualities and abilities, interpersonal
communication skills and flexibility, daily interactions with upper management and
workforce, processed purchases of supplies, services and equipment, performed
administrative duties as they relate to administering contracts, tracking vendor progress,
paying invoices, handling correspondence, maintaining and closing contract file, established
goals, set priorities to achieve objectives, software usage of SAP, MS Word, Excel, Data
Entry, 10-key, customer assistance, managerial/administrative duties, planning and
administering various paperwork, filing, problem solving, faxing, sorting, processing
I mport/Export Paperwork of Shipments, processed Returns and other related duties.
Communication Test Designs Inc. 11/02 to 5/03
5280 Meltech Dr. Ste. 120 Memphis, TN. 38118
Spv. David Balentine / Toni Bucco
Position: Distribution Management/Returns
Provided overall directions in all phases of Warehousing/Distribution operations, security,
i nventory control, transportation, production associates, responsible for aspects of
p roduction, picking, inbound receiving, shipping and staging in a fast pace warehouse
environment, Demonstrated leadership qualities and abilities, interpersonal
communication skills and flexibility, daily interactions with upper management and
workforce to ensure production quotas were obtained, personnel scheduling, managing,
coaching, mentoring, counseling employees, employee training, assigning and directing
work, receiving and processing phones efficiently to meet customer demands, Supervised a
h igh volume production of employees to oversee, direct, problem-solve and conduct
meetings in accordance with company policies and procedures, software usage of
Mainframe, SAP, Talltree, MS Word, Excel, PowerPoint and WMS and AS400.
Medline Industries 6/02 to 11/02
5995 Citation Drive Memphis, TN. 38118
Spv. Tom Mcghusiack
Position: Office Manager
Duties consisted of providing directions in phases of Distribution Shipments of orders for
t he production associates, responsible for aspects of production, production control,
i nventory control, shipping and staging in a fast pace warehouse environment, Problem
Solving, Decision-making, Data Entry, 10-key, Billing, A/R, Various Paperwork, Customer
Assistance, Coordination of Production Line to ensure a smooth workflow and other
Administrative duties, software usage of Mainframe, SAP, WMS, JDEdwards, Talltree,
IS09002 and Trans.
F irst Source Furniture 4/98 to 03/02
520 Royal Pkwy Nashville, TN. 32714
Spv. Steve Lund / Mike Kubiak
Position: Site Distribution Manager / Returns
Responsibilities included negotiating, administering, and settling significant contracts and
purchases for services, supplies, and equipment, planned and prepared various types of
solicitations, negotiated contract terms and conditions, and evaluated offers, performed
market surveys and to analyzed cost and pricing data to determine reasonableness or prices
offered and \best value,\ established goals and set priorities to achieve objectives, provided
overall directions in all phases of Warehousing/Distribution operations, security, inventory
control, transportation, responsible for aspects of production, picking, shipping and staging
i n a fast pace warehouse environment, picking, inbound receiving, quality control
/assurance, monthly reports, customer service/support, company salvage sales, AP/AR, MS
Word, Excel, Processed Import Shipments, the ability to initiate work diligently, to lead,
delegate and follow through on plans, processed returns, data processing, Problem-Solving,
decision making, customer relations, oversee day to day operations of product in returns
area and any dispositions being made, conducted interviews, training classes, coaching and
motivating staff and multiple jobs tasks which involved managerial/administrative duties,
software usage of Mainframe, SAP, MacPac, Oracle, AS400, Trans, ISO9002 and WMS.
US MOTORS 4/96 to 2/98
3363 Miac Cove Mph. TN. 38116
Spv. Tom Mcghusiack
Position: Business Administrator/ Returns Coordinator
Duties included following company purchasing regulations, policies, and procedures,
K nowledge of planning procedures and methods of execution of various types of purchasing
contracts, programs and projects, Knowledge of supplies, services, and equipment, Ability
to effectively communicate both orally and in writing sufficient to conduct pre-proposal
conferences and specify contract language. Ability to establish goals and set priorities to
achieve objectives, processed purchases and invoices for electrical motors and equipment,
performed various administrative duties, oversee purchases or supplies and services,
p rovided overall directions in all phases of Warehousing/Distribution operations, security,
i nventory control, transportation, production associates, responsible for aspects of
p roduction, production control, picking, inbound receiving, shipping and staging in a fast
paced warehouse environment, customer service/support, data processing, 10-key, typing,
answering busy phones, variety of paperwork, filing, problem solving, faxing, sorting,
p rocessed Imported/Export Paperwork of Shipments, processed Returns and other related
administrative duties, software usage of Mainframe, WMS, JDEdwards, Talltree, IS09000
and Trans.
Sally Beauty Supply 4-94 to 10-94
3188 N. Thomas St. Mph. TN. 38128
Position: Store Manager
D istrict Mgr. Regina Jones
Provided overall directions to ensure day to day store operations ran sufficient, security,
i nventory control, sales, associates, customer service/support, problem solving, decision-
making, A/P,AR, bank deposits, ordered merchandise, setup store displays, schedule
employees work week, employee training, refunds, employee assistance, interviews,
t raining, coaching and motivation of staff, visual surveillance of inventory, ordered
merchandise, stocked and other managerial job duties, software usage of MS Word, Excel,
Office, Access and PowerPoint.
Cellular Concepts/Resources Unlimited 10/92 to 3/96
1254 Lamar Ave. Mph. TN. 38118
Spv. Thelma Buford
Position: Office Manager
Duties consist of provided overall directions in all phases of Distribution operations,
security, inventory control, transportation, production associates, responsible for aspects of
p roduction, production control, inbound receiving, sorting and staging products in a fast
pace warehouse environment, ensuring that a smooth work flow of day to day operation
was maintain in a pleasant environment, ensured activities flowed efficiently, provided
customer service/support, decision making, problem solved, organized office personnel, A/P,
A/R, data processing, assisted the President, Vice President and CEO of the Company,
i nitiated strategic plans, multiple tasks and balance both the company and customer needs,
various paperwork and multiple business administrative/ management duties, software
usage of MS Word, Excel, Office, Access and PowerPoint.
Defense Logistics Agency 9/89 TO 9/92
2163 Airways Blvd. Memphis, TN. 38114
Position: US Logistics Manager
Spv. Edward Boyd
Duties consisted of providing overall directions in all phases of Warehousing/Distribution
operations, Logistics Management \Warehouse, security, inventory control, transportation,
p roduction associates, responsible for aspects of production, production control, inbound
receiving, picking, shipping and staging in a fast pace warehouse environment and Base
Supply \ Inventory control \Bulk and LTL \ FEDX and UPS Shipping and Receiving. The
logistical duties consisted of assigning work orders to warehouse personnel \ re-
warehousing \ shipping and receiving \ inventory control \ replenishment of locations \
confirmed information on the bill of lading or packing list for correction with the system
i nformation \ trained personnel to used R F units and input data into Computers \
conducted Logistical safety training, equipment safety, shipping and receiving warehouse
p rocedures, software usage of DWAS, Lotus 1,2,3, MS Word, MS Office, Excel, PowerPoint,
W MS and AS400.
Comments:
A hard working, honest, reliable, dependable, detail goal oriented, self-motivator, who
enjoys helping others, listens well with leadership and managerial capabilities to succeed
and someone who loves a challenge and would be a great asset to you.
References Available Upon Request.
Contact this candidate