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Customer Service Manager

Location:
Greenfield, IN, 46140
Posted:
October 18, 2010

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Resume:

Laura Martin

*** *. ****** ******

Greenfield, IN 46140

317-***-****

abi422@r.postjobfree.com

Qualification Highlights

Recognized by management as truly strong in employee supervision,

customer service and satisfaction, and dependability. Excellent

interpersonal, oral, and written communication skills. Well organized,

accurate, timely and detail oriented. Physically and mentally shaped

projecting and maintaining a professional demeanor.

Experience

D:Fine Hair Salon, Indianapolis, IN

Receptionist, May 2009-Present

Duties: Customer service and satisfaction, scheduling appointments, time

management, ordering salon products, inventory, computer and system

knowledge, telephone responsibility and etiquette.

Techniks, Indianapolis, IN

Data Entry Marketing (Contract), March 2008-August 2008

Duties: Gathering outside company distributors information and entering

into Technik's database. Knowledge in Microsoft Word, Excel, and

Outlook.

Zoobies, Greenfield, IN

Bar Manager, 2006-December 2008

Bartender, 2003-2006

Server, June 2002-2003

Duties: Ordering from distributors, bar inventory, receiving and checking

shipments, and entering invoices. Supervision of up to 25 employees,

handling cash and deposits, maintaining a solid bar atmosphere, working

with distributors on featured occasions. Customer satisfaction, quick

problem solving, motivating employees, scheduling, labor costs control,

overall management of entire restaurant.

Calderon Brothers, Indianapolis, IN

Assistant Supervisor, March 2007 - August 2007

Duties: Supervisor of incoming and outgoing currency handling with other

companies, large daily deposits to bank, overseeing and instructing other

employees, inventory and ordering, and meeting demanding daily deadlines

and physical expectations.

Warren Small Claims Court, Indianapolis, IN

Constable's Assistant, October 2001 - December 2003

Duties: Assisted Constable with execution of filing documents, incoming

and outgoing certified mail, customer and client assistance, and

telephone answering.

Education

B.A., Fine Arts, 2004

Herron School of Art and Design, IUPUI, Indianapolis, IN

Emphasis in Printmaking and experience and knowledge in all other fine

areas. One year in Visual Communication to strengthen my visualization.

Experienced and passionate in hands-on drawing and painting.

Vincennes University, Vincennes, Indiana

Transfer 2001

Two years of emphasis on Graphic Design. Experienced in Photoshop,

Illustrator, hands-on drawing with multiple medias. Excelled in Drawing,

Painting, and Printmaking.

Skills

Experienced in Inventory control, labor costs, communication, problem

solving, relationship and team building. Effective forecasting and

planning, negotiation, effective networking, motivating team members, and

customer satisfaction.

References

Available on Request



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