Customer Service Manager
Resume:
Shannon O'Neal
Rapid City, SD *7701
**************@*****.***
Professional Experience:
Account Manager, GE Money Retail Finance Sept 08 - Present
Rapid City, South Dakota
o Shift Supervisor for fast paced Call Center
o Dealing with customer concerns and complaints and resolving in a
timely manner
o Assisted in training of new Customer Service Reps
o Implement Corrective Action with Difficult Situations
o Promoted twice to positions of increased responsibilities
o Experience with Cross Selling Products
Account Manager, Knecht Home Center Sept 03 - Sept 08
Rapid City, South Dakota
o Accounts Payable & Receivables
o Processed and balanced daily transactions ( 10 stores)
o Cash handling and daily deposits
o Monthly Reports Management and Audits
o Customer Service with Credit Issues
o Monthly reconciliation of checking accounts
Fraud Specialist, Conseco Finance March 00 - Jan 03
o Case Management with Identity Theft
o Liaison with Law Enforcement Agencies seeking prosecution
o Data Entry
o Updating Credit Bureaus
Skills
Superior communication skills in dealing with customers and co-
workers
Well organized and highly efficient working in fast paced and multi
tasking environment
Efficient in Microsoft Word, Excel and PowerPoint
Contact this candidate