Customer Service Manager

* * * * * ** * * S • O R E M, U TA H • * * * * *

( 8 0 1 ) 6 4 5 111 8 • H _ A N N E _ B @ H O T M A I L . C O M

HEIDI ANNE BAKER

OBJECTIVE

I would like to work as a personal assistant or secretary of some kind. I know

that I have the qualities and capabilities to do a great job. I enjoy the work very

much.

EMPLOYMENT

[11/2005 12/2009] Lee‘s Marketplace North Ogden, Utah

Bagger, Cashier, Customer Service, Service Deli, Assistant to Manager, Freight

Crew

I assisted customers, handled and was in charge of money, handled customer

service issues, prepared food, unloaded and loaded trucks, answered phones,

helped with special projects and errands for the manager.

[08/200*-**-****] BYU Idaho [Rexburg, Idaho]

Cashier, General Merchandising, Food Preparer, Custodial, Food Station

Manager

Being in charge of and handling money, reading data and restocking

merchandise, preparing food, cleaning, running a station and making sure

things run smoothly and all paper work is done.

[5/2009 12/2009] JC Penney Riverdale, Utah

Customer Service Associate

Handled money and was in charge of the stations, answering phone calls,

handling customer issues and problems, going above and beyond to help all

customers leave as happy as possible.

[6/2010 current] Hidden Hollow Care Center ICF MR Orem,Utah

Direct Support Professional, Assistant Home Manager, Supervisor

Responsible for the safety and well being of the 6 men put in my charge each

night, follow programs set for individuals and fill out correct paper work from

night to night, answer phones and speak with parents of individuals, make

phone calls to administrators, parents, guardians and physicians when needed,

making sure all staff do correct paperwork each night, being aware of each

individuals whereabouts and health, attending meetings and making needs and

issues made aware, communicating with case managers.

EDUCATION

[08/2005 05/2008] Weber High School Pleasant View, Utah

High School Diploma

GPA 3.5 Officer of HOSA Assistant Athletic Trainer Assistant to Student Body

Office

[09/2008 03/2010] Brigham Young University Idaho Rexburg, Idaho

Associates Degree, General Education and Therapeutic Recreation

REFERENCES

Darin Vandehei Former Employer and Family 801-***-****

Known since 1994

Leslie Hohman Family Friend 801-***-****

Known Since 2006

Cynthia Hendershot Grandmother ** 801-***-****

Nathan Barnett Former Supervisor & I was his assistant 801-***-****

** My grandparents are their own builder and contractor for their new home. My grandmother is starting to

lose her hearing and I helped her run some errands. This became a personal assistant position, I ran

errands, checked on workers progress, made important, phone calls, dealt with paper work, kept notes

and was there for any other reason in which she needed me. I loved what I did and want to do it more

often.

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