Customer Service Sales
Resume:
JENNIFER C. WOLKING
abi413@r.postjobfree.com
330-***-**** Florence, KY 41042
CAREER PROFILE
An experienced and successful customer service professional with excellent
communication and people skills. Knowledgeable in problem solving,
providing outstanding service, meeting goals and proficient at multi-
tasking. Interested in a career where I am challenged, driven, and can help
others in a creative and meaningful way.
PROFESSIONAL HIGHLIGHTS
Staples North American Delivery
July 2004-June 2009
7910 Kentucky Drive, Florence, KY 41042
The world's largest office supply company, grossing $24 billion in sales in
2009.
Live Chat Customer Service Representative
April 2005-June 2009
. Assisted three customers at a time through the Staples.com online chat
program
. Provided product knowledge, resolved delivery inquiries or issues, and
assisted with technical assistance online while maintaining a
courteous and professional demeanor
. Educated new chat representatives to the chat program by providing one
on one education and guidance
. Administered and participated in brainstorming activities to provide
superior customer service and new approaches to better serve customers
. Maintained excellent statistics and received several customer
compliments, helping to earn Staples 3 consecutive years of the JD
Power Associates Outstanding Customer Service Experience Award.
Phone Customer Support Representative
July 2004-April 2005
. Due to stellar performance and customer compliments, training from
sales to customer service was accelerated so I could assist customers
with all issues
. Met or exceeded sales goals each month while providing excellent
customer service
SmartMail
February 2004-July 2004
2325 Global Way, Hebron, KY 41048
Mail Terminal Service, providing shipping services for delivery companies
such as DHL, Fed Ex, and UPS.
Data Entry Position
. Provided accurate shipping information on packages in an efficient and
fast paced environment
. Assisted in various departments such as unloading shipments and
organizing the distribution of the shipments
Personal Care of Alzheimer's Patient
Summer 2002
83 West Henry Clay, Fort Wright, KY 41011
Assistant to Esther Kemphaus
. Supervised elderly woman suffering with Alzheimer's in her home
. Responsibilities included meal preparation, medication dispensing, and
general well being of patient
. Kept records of patient's meals and health
. Communicated frequently with patient's family regarding her health in
a professional and compassionate manner
Hudson Springs Park
1997-2001
7095 Stow Road, Hudson, OH 44236
The most prominent park in the city of Hudson, Hudson Springs Park provides
260 acres of natural forestry, which include a 50 acre lake, golf disc
course and hiking trails.
Gatehouse Attendant
. Greeted each visitor to the park, provided customer service, first
aid, and knowledge of the park
. Collected user fees and kept record of daily attendance
. Participated in monthly meetings to help improve and better service
the park and the attendants
EDUCATION
Bowling Green State University
1999-2003
119 E. Court St., Bowling Green, OH 43402
Bachelor of Arts in Sociology, with an emphasis in Psychology and Popular
Culture, minor in Fine Arts
AWARDS AND VOLUNTEER WORK
. President's Scholarship from Future Force Volunteering for 4 years of
assisting students with special needs
. Art work published in Kroger Corporation 2010 calendar
. Gold Key award from The Scholastic Art & Writing institute for artwork
. Volunteer work at Hudson Community Education and Recreation, providing
light office work
. Volunteer work for city parks, weeding, trash pick up, etc.
. Assisted with creative and artistic displays at the Staples Kentucky
Call Center
. Taught elementary art lessons to middle aged students
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