Customer Service Manager

ARTHUR PICKETT

**** ******* **, ************, ** 32257

904-***-****, abi40b@r.postjobfree.com

Merchandising Management...Supply Chain/Logistics...Inventory

Control...Distribution Management

Manufacturing, Operations and Inventory Control Manager with over Fifteen

years experience. Management positions in a variety of industries to

include, Beverage, Food Services, Automotive Parts Services, Military,

General Manufacturing/Industrial Products and Supply Chain Management.

PROFFESSIONAL EXPERIENCE

Coca Cola Enterprises, 2008- Present

Merchandising Supervisor, Distribution/Customer Service

Jacksonville, Fl

. Lead a team of approximately (25) associates; including (8) Lead

Merchandisers for a 24 hour operation.

. Handle all merchandising customer complaints, as well as strategic

placement of all associates.

. Coordinate all employee schedules, which consist of leveraging hours

as well as ensuring all customers receive adequate service at the

proper time.

. Responsible for ensuring product rotation procedures are followed

adequately; which in turn elimination of out of date product.

. Saved company over $200,000 in 12 months by leverage headcount and

reducing overtime.

Fresh Point of North Florida, Entity of Sysco Food Services 2006- 2008

Night Shipping Manager, Distribution/Customer Service

Jacksonville, Fl

. Led a team of approximately (15) associates, to include (2)

Supervisors and (2) leads.

. Was responsible for ensuring all produce orders were loaded correctly,

without shortages in a safe and timely manner.

. Conducted weekly inventory to discover shortages or overages that

affected the efficiency of warehouse operations.

. Was responsible for handling all customer complaints regarding the

condition of produce. Implemented effective plans that minimized

customer complaints.

Kochs Foods, 2002-2006

Shipping Manager, Distribution

Jacksonville, Fl

. Was the overseer of daily shipping operations; which included

packaging, storage and distribution.

. Managed a team of 17 associates to include (2) lead associates. Was

responsible for daily scheduling of drivers as well as routes

management.

. Was responsible for maintaining proper storage of all poultry

products, to ensure all HACCP and USDA standards were being met.

. Was responsible for conducting daily inventory and investigating

causes of any shortages found.

U.S Army, 1993-2002

Sgt, Warehouse Management

Frankfurt, Germany

. Led over 150 soldiers in a 9 yr time frame, to include 35

supervisors.

. Was the Overseer of a multi million dollar supply of auto parts and

vehicle inventory.

. Was responsible for performing monthly inventories to protect

against shortages and fraud.

. Conducted monthly briefings to commanding officers regarding budget

analysis and constraints.

. Executed improvements in Supply Chain Management, Purchasing and

Returned Materials. Results included a 10% improvement in labor

utilization and an 85% reduction in wasteful spending.

Education

The University of Phoenix at Jacksonville

Jacksonville, Florida

Master of Business Administration

August 2010

Faulkner University

Montgomery, Alabama

Bachelor of Business Administration

May 2006

George C. Wallace College

Selma, Alabama

Associates of Science

February 2004

Refrences

Elliot Campbell, District Sales Manager, Coca-Cola Enterprises Inc., (904)

334-0419

Bret Gardner, President, Freshpoint North Florida, 904-***-****

Eric Little, Shipping Manager, Kochs Foods, 334-***-****

Robert Jackson, SPC U.S Army "Honorable Discharge" 240-***-****

Terrance Singleton, SGT 1st Class "Retired" U.S Army 502-***-****

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