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PROFILE
Operations and clinical administrative management experience
with proven ethic and leadership skills
Consistently and successfully assume new responsibilities
Handling operations in a timely and effective manner by prioritizing
competing necessities and urgencies based on critical issues and
executive goals
Strong computer skills including Word, Excel, Publisher and Access
EMPLOYMENT HISTORY
THE BARNSTABLE COUNTY HUMAN RIGHTS COMMISSION
Coordinator October 2009-present
. Providing administrative and professional services to the
Commission's effort to enlist the support and collaborative effort
of racial, religious, ethnic, civic, fraternal, benevolent, private
and public agencies to identify and eliminate unlawful
discriminatory practices.
. Preparation of agenda and materials for Monthly general meetings as
well as special meetings, preparation of draft minutes for all
meeting
. Assist in and conduct outreach meetings with public and stakeholder
groups.
. Prepare and disseminate notices, press releases and other public
announcements of meetings
. Intake of discrimination complaints received by Commission; Write
clear and succinct draft reports based on intake interviews.
. Coordinate provision of mediation of other informal resolution
services for resolution of discrimination complaints.
. Maintain all complaint records in a confidential, complete,
accurate and thorough manner.
. Assist in the preparation and dissemination of grant funding
proposals
. Assist in the preparation and dissemination of internal surveys,
public data, related to unlawful discriminatory practices; assess
and report trends in data related to unlawful discriminatory
practices
THE MENTOR NETWORK
Office Manager April 2005 - April 2008
. Responsible for directing and coordinating daily functions for
specialized foster care agency providing care to children and
adolescents with emotional, behavioral and medically complex
challenges
. Organizing and planning events such as company functions, meetings,
and professional development trainings.
. Preparing Fee for Service payroll reports for over 45 Foster
Parents to include stipend monies, DSS allowances, and SSI
payment
. Preparing Annual Re-Licensing reports for each Foster Home;
formulated process and procedure for ensuring compliance with OCCS
. Monitor and report monthly revenue utilization data
. Preparing budgetary and accounts payable reports
. Maintains quality assurance of client and Foster Parent
confidential files to meet state and company quality standards;
Preparing intake packets and processing referrals
. Scheduling client reviews and meetings
. Utilizing Microsoft Office application and various data bases to
produce high quality reports and documents
. Successfully interact with internal and external customers;
resolving advanced client and employee issues.
. Preparing and maintaining personnel records; Human Resource field
liaison
. Preparing and evaluating database information; generating month end
reports
. Excellent analytical and problem solving skills; strong ability to
handle urgent situation and develop solutions for them in the
shortest possible time frame.
. Ability to relate and communicate on all levels of organization;
effective written and verbal communications
. Maintaining confidence and protecting operations by keeping
information confidential
. Ability to work with minimal supervision and learn quickly to form
a personal operating style
. Clerical duties such as typing, filing, archiving, and processing
. Ability to handle stressful situations; thrive in a fast paced,
diverse environment
BARNES & NOBLE BOOKSELLERS
Assistant Manager September 2004 - April 2005
. Successfully create and maintain a weekly schedule for 45+
employees.
. Strong experience with recruiting, hiring, training, developing,
and scheduling staff
. Compilation of employee performance reports.
. Handling and transferring large volumes of currency; reporting and
recording daily financial intake
. Formulating solutions to improve customer satisfaction as well as
profitability
. Demonstrated ability to manage expenses in relation to payroll,
supply ordering, and cash operations.
ISLAND AIRLINES
Operations Coordinator June 1997 - September 2004
* Directing operations and staff of up to ten employees; Supervising
and coordinating two stations running up to eight flights per shift
* Insuring passenger and employee safety
* Handling operations and safety issues in restricted areas in
accordance with FAA regulations
* Monitoring weather and air traffic status; forecasting potential
problems and planning accordingly
* Reporting and recording FAA weight and reservation manifests,
balancing aircraft
* Evaluate and disseminate all information concerning flight
operations activity with Pilots, Ticket Agents, and Ramp Agents
* Utilizing customized computer applications
* Accountable for success by maximizing customer satisfaction and
controlling expenses.
* Scheduling of up to 15 full and part time employees
* Recruiting, hiring, and training personnel
EDUCATION
Cape Cod Community College
Associates Degree
. Tri-Level Certified Nurse Aide/ Home Health Aide Certificate
Course including Standard First Aide and Basic Life Support (156
hours)
Sandwich High SCHOOL
Graduate
References supplied upon request.