Customer Service Manager

Matt Frank

*** ** ***** ****** • Edmond, OK *****

405-***-**** • abi3yx@r.postjobfree.com

Strengths and Technical Experience

HIGHLY MOTIVATED YOUNG PROFESSIONAL with demonstrated leadership

capabilities, strong interpersonal communication skills, and effective ability to

balance competing demands. Self-motivated and results-driven professional with

experience in customer service, sales management, and staff supervision.

Looking for a permanent career position to utilize hands-on experience and

education. Strengths include:

• Oral and Written Communication • Organizational Skills

• Dynamic Personality • Multitasking Capability

• Detail Oriented • Time Management

• Proficient in Excel, Word, Outlook, Power Point, Dynamics, Publisher

Education

Oklahoma State University

Bachelor of Science, Business Administration

Field of Study, Marketing

Graduated, Summer 2009

Professional Experience

COPPERMARK BANK, Oklahoma City, OK

Teller Jan 2009- Present

• Assist clientele with numerous account requests, ensuring repeat business.

• Exceed quarterly incentive quotas, marketing banking products and procedures.

• Meet daily timelines and achieve top ranked customer satisfaction, handling cash proficiently.

LAKE CARL BLACKWELL, Stillwater, OK May 2005 – September 2007

Grounds Crewman

• Accommodated campers, visitors and residents with needed essentials, ensuring customer

service.

• Demonstrated work ethic by managing ground maintenance, coordinating needs with

schedules.

• Enforced park rules and regulations, accurately keeping logs for incident reports.

• Promoted enjoyable atmosphere, improving visitor satisfaction.

UNITED SUPERMARKET, Elk City, OK April 1999 – August 2004

General Manager

• Marketed grocery products to area consumers, building relationships and increasing

productivity.

• Provided excellent customer service, interacting with customers and leading by example.

• Initiated problem solving, finding welcome resolutions to daily requests and needs.

• Hired competent staff, trained and scheduled for higher store efficiency.

• Managed cash flow, implementing cost and budget reports with daily evaluation.

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