Sales Customer Service
Resume:
Kerry J. Sartell
Palm Harbor, FL 34684
abi3xx@r.postjobfree.com
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Objective
To obtain a sales position in the medical industry that will utilize my
experience in management, marketing/sales and leadership with relationship
to teams and networking client relationships through integrated marketing
communication and branding.
Summary of Qualifications
Experienced young professional with exceptional talents in management,
marketing, sales and customer service. Proficient in building and
maintaining relationships in competitive fast-paced environments.
Effective team leader with the ability to direct, develop and lead others
to achieve their desired results. Innovative, articulate and ambitious
professional who is goal oriented with outstanding presentation and
networking skills. Self-motivated, success-driven individual that is
determined to be a vital piece of a growing company with sound core values
and positive culture.
Professional Experience and Achievements
Field Reviewer Advocacy Manager Tarpon Springs, Florida
Outcomes Health Information Solutions November 2009 - Current
> Oversees the management of 25 departmental personnel and
approximately 1000 field staff in order to facilitate medical chart
retrieval and abstraction for Outcomes Heath Information Solutions
which is the 45th fastest growing company nationwide according to
Entrepreneur Magazine 2008
> Created all company policies and procedures for the Advocacy
department to ensure consistency for operational functions,
tracking productivity and daily completion of goals
> Consistently maintain 95% work quality from nurses (RN/LPN) when
collecting and analyzing patient chart information from provider
locations
> Administers the overall process of Field Reviewer Management and
completion of Health Plan projects nationwide
> Develops innovative systems and processes to meet project deadlines
for the client/Health Plan
> Created and implemented a hiring process, interview outline and
Field Reviewer Advocacy training manual consisting of a 100 slide
PowerPoint as well as a five day orientation/training schedule.
> Motivates employees to achieve peak productivity and performance
> Assists Field Reviewers and medical providers with questions and
concerns related to the chart retrieval process.
> Conducts training while providing consultation to all provider
locations, Field Reviewers and Advocates with relation to problem
resolution.
> Monitors the retrieving, analyzing, scanning and uploading patient
information required by the client/Health Plan
Kerry J. Sartell
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Professional Experience and Achievements (continued)
General Manager Clearwater, Florida
LA Fitness International Inc. May 2007 - March
2008
> Consistently exceeded sales expectations by implementing efficient
and effective strategies through marketing, prospecting as well as
training and development of staff
> Increased the monthly profitability overall by 24% providing the
Clearwater territory with an annual gain of $231,000
> Expanded and contributed greatly to branding LA Fitness in the
Tampa market for the leading fitness company in the United States
> Promoted within the first month of employment as a result of
performance
> Maximized local business by providing solutions for expansion and
penetration within the market
Senior/Area Sales Manager St.
Petersburg/Orlando, Florida
Lifestyle Family Fitness February 2004 - April
2007
> Promoted 7 times in a 3 year period becoming the youngest
area/senior multi-club sales manager for the one of the top 5
fastest growing private health club chains in the world
> Hired and developed over 30 top performing sales representatives
for the company
> Trained and developed 7 sales representatives who were promoted
while under my supervision to different sales management positions
in the company
> Managed the top performing sales club of 44 Lifestyle clubs in 2006
exceeding sales goals by more than 10% monthly (industry average is
1%-2% growth)
> Finished over 130% of plan 4 times in 2006, more than 20% above the
company average
> Outperformed all 44 clubs in 2006 while being the only club to
exceed sales plan all 12 months, in the process generating more
than 3.9 million dollars in revenue for the company
> Played a major role in taking the company from 17 clubs in 2004 to
44 clubs in 2007; 158% growth
> Captured the number one sales position in 2005 and held the top
spot of 150 sales people 4 months in a row before being promoted to
sales manager
> Played an integral part in launching innovative programs relating
to sales processes, sales tracking and reporting
> Worked directly with information services when developing Sale
Force Automation, a million dollar database, consisting of all
actions leading up to the sale such as lead generation, appointment
setting, prospecting and marketing plans
> Accountable for sales goals over multiple health club locations for
more than a year, while working directly with regional vice
presidents and the executive vice president of sales and marketing
Kerry J. Sartell
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Professional Experience and Achievements (continued)
Account Executive Orlando,
Florida
Cox Enterprises January 2003 - February 2004
> Serviced and secured mutually beneficial relationships with various
local businesses and agencies that had a desire to reach highly
targeted audiences through extensive media opportunities and
outlets
> Facilitated and developed sales presentations, case studies and
marketing materials
> Produced customer focused campaigns that included advertising
schedules, event marketing opportunities and streaming internet
commercials
> Administered and tabulated results through qualitative marketing
research programs for the purpose of designing highly focused
client specific advertising programs
> Successfully completed specialized sales and customer service
training through the Center for Sales Strategy as well as on-site
training by professional consultants
> Scheduled appointments for the purpose of identifying a client's
key marketing challenges, needs, personal motivations and factors
that contribute to the complexities of their decision making
process
> Identified principles of business planning, marketing management
and marketing strategy
Education
Bachelor of Science in Marketing
The University of Tampa; Tampa FL
> Maintained over a 3.0 GPA while participating in intercollegiate
athletics
> Financed 100% of undergraduate college expenses
> Influential leader of 3-time National Championship Division II
baseball team
> Expert in Microsoft Word, Excel, Access, Visio, Outlook and
PowerPoint
Honors: Four year Deans Scholarship, 1998-2002; Four year McDonough
Scholarship award winner, 1998-2002; Dean's List
Professional References Provided upon Request
Contact this candidate