Customer Service Manager

Location:

Posted:

October 18, 2010

Ronnie Whitaker

************@***.***

Objective:

Seeking entry-level position in HVAC/R

Skills and Qualifications

Troubleshooting and diagnostics 12 years residential construction

Forced air systems experience

Special systems (e.g., ice makers, Superior customer service skills

freezers) Communicate well with co-workers and

Installation and servicing of customers

hydronic systems Strong organizational abilities

Indoor air quality and safety Strong written composition and

Brazing grammar skills

EPA Certification in progress Excellent track record of stability,

OSHA 10 Certified attendance and promptness

Experience managing up to 30 people

Work Experience

Self-Employed Jan 2008 - Current

Residential remodeling: drywall, bathroom remodels, interior and exterior

painting, installed cabinets, flooring, siding, millwork

Masco Industries June 1998 - Jan. 2008

Customer Service and Warranty Manager October 2006 - January 2008

Root Industries, subsidiary of Masco. Sparks, Nevada

. Responsible for all warranty and customer service for Root Industries

with 1.5-2 million dollars in cabinet sales per month

. Supervised up to 20 people in department to insure all warranty and

customer service issues were resolved in a timely manner

Cabinet Operations Manager December 2003 - October 2006

Gale Building Products, subsidiary of Masco. Sparks, Nevada

. Oversaw day-to-day operations of New Cabinet Division

. Duties included ordering cabinets, insuring on time receiving,

delivery and installation of cabinets

. Trained field and customer service representatives and insured correct

installation and safety measures were followed

. Met daily with homebuilder superintendents and representatives to make

sure of job satisfaction

Field Service Representative/Installer June 1998 - December 2003

Builder Services Group, subsidiary of Masco. Daytona Beach, Florida

. Installed and did customer and warranty service on Merillat cabinets

on a daily basis