Customer Service High School

Vanessa Casillas

*** ******** ******

Gilroy, CA 95020

Cell 408-***-****

Email: abi3x5@r.postjobfree.com

OBJECTIVE: To obtain a Customer Service position where I can utilize

my customer service skills.

HIGHLIGHTS OF QUALIFICATIONS

. Ability to effectively communicate with a wide variety of

people.

. Well organized and through in adhering to standard operation

procedures.

. Skill in handling sensitive issues with diplomacy and

objectivity.

. Ability to work independently and as a cooperative team

member.

SKILLS

? Excellent Customer Service ? Strong Work Ethics ?

Receptionist

? Computer Literate - Data Entry ? Multi-Tasking ? Alpha/Numeric

Filing

? Type30-40 WPM ? Multi-Line Phone ? Telephone

Etiquette

WORK EXPERIENCE

06/10 - 08/10 Gardner Family Health Clinic

Gilroy, CA

Business Office Clerk

Organized and maintained patient files. Retrieved files when patients

arrived for appointments, reviewed charts and added new information as

required according to registration forms and self-administered

history. Gathered financial data from patients or responsible party.

Explained clinic procedures and charges as necessary. Answered phones,

responded to office letters and requests for medical records.

Created records in the database for new patients, ensured that lab reports

were seen by the physicians and distributed information to the proper

parties within the organization. Maintained accurate accounting records

including payments from patients and petty cash account.

07/09 - 10/09 County of Santa Clara Social Services

Gilroy, CA

Clerical Assistant Part-Time - Internship CalWORKs Employment Services

Greeted clients and provided customer service. Created client resumes.

Prepared Orientation and Job Club packets. Made various copies and stored

them in files and filed materials. Prepared office manuals and laminated

client badges. Operated various general office machines. Assisted

Employment Counselors in Networking room and performed clerical tasks as

needed.

03/06 - 10/09 Stubby's Sports Bar & Grill

Gilroy, CA

Waitress/Bartender

Greeted and seated customers in a courteous and professional manner,

coordinated and managed up to 6 tables at a time with parties of up to 25

people while maintaining prompt and efficient service. Served alcohol in

accordance with California State liquor laws. Trained new servers in

protocol and etiquette. Provided consultative up selling of food products

and assisted with menu selection. Collected cash and credit card payments.

Resolved concerns that customers might have and escalated any unresolved

concerns to management.. Accustomed to providing a high level of customer

satisfaction to ensure return business.

EDUCATION: Diploma Central High School Morgan Hill,

CA

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