April Surlak

Ontario, CA *****

909-***-****

Email: abi3wp@r.postjobfree.com

QUALIFICATIONS:

. Work well without supervision

. Computer Literate: Office PC, Microsoft Word, Type 55 WPM

. Customer service oriented and strong verbal communication skills

. Fast learner, motivated and reliable

. Skilled problem solver and analytical skills

EXPERIENCE:

2006 - 2009 Citi Residential Lending

Cucamonga, CA

Customer Service Representative/Collections

. Assisted customers over the phone collecting past due and current home

loan payments.

. Assisted with positive and negative escrow accounts, informal

forbearance plans, loan modifications, financials, and payment

arrangements.

. Researched missing payments, ordered loan origination documents,

processed late fee waivers, change of address and document requests.

. Took payment arrangements over the phone including checks by phone.

. Updated loan information and advised of consequences by not making

payments on time.

1993 - 2006 L.A. Regional Credit Card Operations Center

Cucamonga, CA

Certified Senior Collector

. Data entry operator inputting credit card applications 16,000 key

stroked per hour.

. Took inbound calls from sales representatives for Sears credit line

approvals and increases.

. Collected on Sears Credit Card Accounts 1-5 months delinquent.

. Took payment arrangements over the phone.

. Assisted with payment arrangements and programs to help customers with

delinquent accounts.

. Ran credit bureaus to locate customers we were unable to contact.

EDUCATION:

La Puente Union High School

. High School Diploma

REFERENCES

. Available upon request`

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