Customer Service Manager
Resume:
O livia Y. Harris
**** ********** *****, *****, ** 36036
********@*******.***
OBJECTIVE
To obtain a position with your company and use my knowledge, skills, and ability to grow with the
o rganization.
S KILLS PROFILE
• Well-rounded background in customer service and business operation.
• Excellent experience in all Microsoft Office programs and QuickBooks.
• Skilled in implement departmental plans and objectives.
• Experience in writing and typing presentations for mid-level manager’s meetings.
E MPLOYMENT HISTORY
Production Assistant Jun 2007-Mar 2009
Dongwon Auto Part Technology, Luverne, AL
• Completed all daily and weekly reports.
• Take minutes for weekly team leaders and supervisors meetings.
• Prepared labels each day for shipping and inventory process
• Created spreadsheets that helped production run efficiently.
• Made sure all paperwork was turned out and turn-in on time and process correctly by leaders and
s upervisors.
• Checked production workers timesheets to make sure they were correct and to check production
l abor cost for each month.
S ale Associate Oct 2006-Jun 2007
Kirkland’s Homes, Montgomery, AL
• Actively communicated with each guest, while providing a wonderful guest experience.
• Utilized Kirkland’s 5-Step of Guest Service program to generate sale in a team environment.
• Performed store operations as it relates to register transactions, freight processing, merchandise
p lacement, and product replenishment.
A dministrative Assistant Jan 2005-Mar 2006
Americut Concrete Cutting, Montgomery, AL
• Received and responded to a high volume of telephone inquiries.
• Maintained daily tasks with a focus on quality and attention to details.
• Managed account payable, account receivable, payroll and general ledger duties.
• Managed company’s benefit plan, and assisting upper-level management with any other duties.
EDUCATION
Bachelor of Science in Business Administration 2000-2005
Auburn University, Montgomery, AL
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