Customer Service Sales

JENNIFER CUMMINS

**** ******* ****** ****

Apt. *22

Fairfax, VA 22031

Cell: 949-***-****

Email: abi3uf@r.postjobfree.com

WORK HISTORY

Jan 2010 to Jun 2010

Associate Manager

J.Crew

Costa Mesa, CA 92626

Responsible for all aspects of hiring and boarding new associates, wrote

staff schedule, managed payroll and other controllable expenses, edited

employee time cards, ensured sales floor and customer service standards

were maintained.

. Improved payroll by writing effective schedule

. Implemented organizational method for managing daily operations

Jun 2007 to Dec 2009

Manager

Apple, Inc.

Mission Viejo, CA 92691

Researched, tracked, and interviewed candidates, completed all new-hire

paperwork, maintained employee files, wrote and conducted employee reviews,

developed employee blueprints, managed sales floor, addressed and resolved

customer issues, scheduled staff of 90+, processed payroll, and upheld

strict confidentiality agreement

. Hired 40 permanent employees, doubling store staff

. Improved customer service rating from 52% to 79%, leading the region

of 23 stores

. Constantly focused on employee development, provided real-time

feedback

Apr 1999 to Jun 2007

Assistant Manager

Lucky Brand Jeans, Inc.

Newport Beach, CA 92660

Fulfilled store hiring needs, managed sales floor, provided excellent

customer service, exceeded personal sales goals, ensured store financial

plans were met, and processed payroll.

. Consistently the top producer in sales volume, ADS, and UPT

. Maintained low store turnover

Apr 2001 to May 2003

Administrative Assistant

Lucky Brand Jeans, Inc.

Vernon, CA 90058

Processed expense reports, handled customer correspondence, updated monthly

company calendar, assembled training binder system, and pulled damages

. Assisted at corporate office 2-3 times per week

. Provided input for training binders sent to stores

Jun 1998 to Apr 2000

Artist Relations

American Broadcast Company, Inc.

Century City, CA 90067

Assisted with Fall and Spring network press tours, handled press

credentials, arranged all talent travel, and ensured press events stayed on

time

. Successfully coordinated arrival schedule for event talent

. Presented event updates during meetings with top network executives

EDUCATION

Jan 2002 to Apr 2005

Pepperdine University

Malibu, CA 90263 Industrial Organizational Psychology

SOFTWARE/SYSTEM SKILLS

Experienced in multiple payroll, scheduling, and hiring software programs:

. Windows and Mac applications

. PeopleSoft,

. AS400

. Kronos

. Staffworks

. Virtual Edge

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