Customer Service Sales
Resume:
Monica Woodall
Montgomery, Al 36108
*****************@*****.***
Objective
To acquire a position with the potential for advancement where I can utilize my knowledge,
education, and experience.
Relevant Skills
Ability to operate a general computer, copier, and fax machine
Accustomed to heavy telephone usage
Experience in creating correspondence from information given
Great filling and organizational skills
Great customer relations background
Employment History
ASK TELEMARKETING
Customer Service / Sales Rep February 2010-Present
Placing very high volume calls
Completed customer surveys
Made high volume sales
HARDEES
Cashier January2008- June2009
Ran cash register, assisted customers with orders, and ran drive through
General cleaning duties
Assisted with various paperwork weekly as truck came in
OSI OUTSOURCING INC
Accounts Receivable Clerk May 2006- December 2007
Answered high volume call while verifying personal information on customer accounts
Successfully completed all calls by time requested
Accessed new data weekly while keeping knowledge of daily procedures
Assisted customers with arrangements and processed payments on accounts
Knowledge and ability to restore and terminate services on accounts when needed
WALMART
Cashier May 2006- February 2007
Assisted customers in any way necessary such as door greeter, product locations, and price
adjustments, as well as disability assistance
Accurately counted and ran cash register on daily basis
Worked in and assisted in various departments inside the store such as layaways, jewelry,
customer service desk, and also pharmacy
ALLIED WASTE COMPANY
Customer Service Specialists April 2004- December 2006
Answered and assisted customers over the phone with company policies and procedures
Accepted and sorted mail daily
Input data in the company programs and systems while verifying company service
agreements
Faxed, copied, and filed company paperwork and others office duties when necessary
PACECAR
Cashier January 2006- April 2006
Ran cash register and accurately gave change to customers
Assisted customers with products and area locations and gas prices and changes
Measured gas usage, logged it, and stocked cooler daily
Accurately counted money for drops and shift changes
JIM MASSEYS CLEANERS
Clerk May 2005- November 2005
Greeted customers on a daily basis
Took daily deposits to bank
Opened and closed store while taking weekly inventory counts
Traveled to different locations to help out in stores
Handled customer complaints
ELECTRONIC DATA SYSTEMS
Customer Service Representative June 2003- February 2005
Handled loan consolidation accounts for the US Department of Education
Answered and transferred high volume of calls on the education accounts
Processed loan verification certificates for lenders
Gave advice on loan consolidation and helped manage accounts
OFFICE INTERNSHIP
State Treasurer Office January 2004-April 2004
Transported correspondence to different locations
Organized files, paperwork, made copies and faxed documents
Worked on special project with Deputy Treasurer Anthony Leigh
Education
2004 Office Administration
Trenholm State Technical College
Montgomery, Alabama
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