Customer Service Manager
Resume:
Megan A. Luber
Jacksonville, Illinois 62650
*******@*****.***
Objective
I would like to utilize my skills and abilities in a MailClerk position
with your customer.
Profile
Ten years experience in customer service Communicates effectively with others
Works efficiently under pressure Able to problem solve in a timely
manner
Able to coordinate several tasks Able to work independently and with a
simultaneously team
Education
Bachelor of Arts, University of Illinois at Springfield,
Springfield, Illinois May 2008
Majors: Business Administration and Management
GPA: 3.08
Skills/Abilities
Management and Leadership
. Managed a serving staff of fifteen effectively
. Made two successful supervisory recommendations
. Chosen to be part of and successfully completed the Manager in
Training Program
. Monitored attendance and evaluated performance of approximately 55
associates
. Managed multiple client accounts, both existing and newly acquired
. Responsible for the continued education, training and certification of
new and experienced employees
Communication
. Three years of personnel selection and termination experience
. Responsible for training at least twenty-five new hires
. Responsible for conflict resolution
. Coach and counsel associates to ensure quality performance and job
satisfaction
. Conducted outside service calls to ensure quality customer service and
business development
. Interviewed and tested candidates using an internal testing system to
evaluate their qualifications for assignments
. Answer telephone to provide desired information to members and
providers
Administration
. Responsible for schedule coordination of staff
. Handled both small and large money transactions; making change for
guests and preparing nightly deposit
. Organized and maintained client and associate records to ensure
completeness and accuracy
. Conducted orientations for new hires and verified that employee files
were completed correctly
. Obtained detailed assignment information from clients and utilized it
to provide effective customer service. Then filled work orders with
qualified associates
. Recruited temporary associates through attending career/job fairs,
making presentations at local schools and through resume mining
. Adjust health insurance claims on an inquiry basis
. Complete backend research to acquire necessary information for
adjustments
Experience
Customer Advocate, Blue Cross Blue Shield Jacksonville, Illinois
(March 2010 - August 2010)
Dining Room Manager, Steak 'n Shake, Springfield,
Illinois, (April 2007- October 2009)
Staffing Specialist, Manpower Inc., Springfield,
Illinois, (April 2008- April 2009)
Dining Room Supervisor, Steak 'n Shake Springfield, Illinois,
(February 2005- April 2007)
Dining Room Server, Steak 'n Shake Springfield, Illinois,
(December 2004- February 2005)
Dining Room Server, Steak 'n Shake Jacksonville,
Illinois, (July 2000 - August 2004)
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