Customer Service Quality Assurance

SCHANA TAYLOR

**** * ****** *** . ********, GA 31605 .

PHONE 520-***-**** . E-MAIL ********@***.***

LOGISTICS/warehouse/Customer Service

-SELF-MOTIVATED, HARDWORKING, ORGANIZED INDIVIDUAL WITH MORE THAN 20

YEARS OF SUCCESSFUL EXPERIENCE IN A FAST-PACED ENVIRONMENT

"TEAM PLAYER WHO SERVES AS LIAISON BETWEEN MANAGEMENT, CUSTOMERS AND

STAFF"

AREAS OF EXPERTISE

CUSTOMER SERVICE

INVENTORY/WAREHOUSE MANAGEMENT

RECEIPT VERIFICATION

QUALITY ASSURANCE

RESEARCH AND ANALYSIS

ADMINSTRATIVE MANAGEMENT

REQUISITIONING

PROFESSIONAL EXPERIENCE

United States Air Force, Moody AFB, GA

Flight Administrative Assistant (May 2010-Present)

. Acted as liaison between Flight leadership and Commander Support Staff

for all incoming and outgoing correspondence

. Produces documents, spreadsheets, and databases using office

automation programs and tools, to include Microsoft Word, Excel, and

Microsoft Power Point.

. Creates and manages tracking database for enlisted reports to increase

proficiency decreased errors.

. Reminds leadership and other personnel of scheduled events and

appointments and ensures 100% attendance

. Reports 100% posture to Commander by updating and collecting staff

meeting information from flights in a timely fashion and ensures

information on pertinent flight issues are on-hand for squadron

leadership.

United States Air Force, Moody AFB, GA

NCOIC, Storage and Issue

(Mar. 2008-May 2010)

. Utilized Standard Asset Tracking System to ensure assets are properly

stored, located, and delivered in a timely manner.

. Supervised and performed property management function of base supply,

including receipt, inspection, issue, storage, inventory control,

pickup & delivery of supplies of equipment while maintaining 100%

accountability.

. Used manual and automated supply systems to provide material and funds

management, operations support, inventory document control, and

internal supply procedural guidance.

. Managed and utilized warehouse Material Handling Equipment (MHE) and

performed monthly inventory of operating stock assigned to.

. Managed Joint Inspection shipments; $2.4M in fire retardant gear;

supported 26 operations; met 1.7K customer demands.

. Managed fire retardant clothing warehouse; maintained $750K units

totaling $29M; achieved 98% inventory accuracy rate.

. Monitored and operated the Standard Base Supply System and associated

logistics systems interfaces.

. Assisted with maintenance of 8K line items valued at $20M.

. Aided in quality control of 500 supply auditable documents

. Redirected 65 suspect/misidentified items aggressive follow-up and

research drove identification and distribution of $11K in cargo.

. Achieved and maintained Secret Security Clearance

. Introduced computerized checklist for personnel to perform warehouse

balance daily checks; eliminated out of balance conditions for four

months resulting in a 99% inventory accuracy rate.

United States Air Force, Kunsan AB, Republic of Korea

NCOIC, Flight Service Center

(Mar. 2007- Mar. 2008)

. Coordinated, established, and maintained 11 supply points in support

of 46 F-16C/D aircraft valued at $830M.

. Analyzed intermediate repair enhancement program trends affecting base

and depot level repairables.

. Supervised and shipped 545 turn-ins worth $30M within two repair cycle

days surpassing Pacific Air Force five day standard.

. Administered Quality Deficiency Program; organized return of 25 faulty

assets and recovered $1M in Operating and Management funds.

. Researched/resolved report of survey involving unserviceable detail;

recouped $95K in operational funds.

United States Air Force, Davis-Monthan AFB, AZ

Training and Readiness Manager

(Jul. 00- Mar. 2007)

. Performed multiple Air Force Specialty Skill quality assurance

inspections for 19 elements and prioritized training needs to maximize

unit effectiveness.

. Monitored 139 upgrade training records; achieved 100% Career

Development Course pass rate for 8 consecutive months.

. Developed daily pre-test schedules for 17 Air Force Specialty Skills;

end of course scores soared above 85%.

. Tracked and scheduled ancillary, deployment, and miscellaneous

training requirements for real world deployment readiness for over 460

military personnel.

. Updated and managed 1K training entries in Logistics Module for

deploying personnel

. Identified and scheduled 300 overdue requirements keeping squadron

personnel 100% combat mission ready.

. Direct liaison between squadron commander and the Wing by Analyzing

and updating Status of Resources and Training System and providing

updates as required.

United States Air Force, Scott AFB, IL

Demand Processing/Individual Equipment Specialist (Dec. 94-Jul. 00)

. Used MICAP Asset Sourcing System to source other bases for critical

lateral support requisitions for parts and materials.

. Managed and monitored wing supply point program; ensured $214K

equipment turn-in and issues were accurately processed.

. Displayed technical expertise during daily closeout of operating

systems and reduced errors by 75%; customer wait time decreased 15

minutes to three.

. Evaluated customer requests and utilized Federal Logistics research

Program, Standard Base Supply System, and the Mission Capable

checklist to exhaust all on hand balances before requisitioning items

directly from the source of supply.

. Validated and performed quality control on and processed over 775

requests for clothing and supplies monthly achieving 97% processing

accuracy rate.

. Managed $35M in depot funded assets; reduced repair cycle time from

four to two days with zero delinquent.

. Monitored 400 flight rejects and delinquent documents monthly with

strict accountability and no errors.

. Requisitioned and processed 1.5K clothing requests valued at $283K for

Air National Guard personnel to fulfill mandatory clothing

requirements.

United States Air Force, Spangdahlem AB, Germany

Supply Clerk Specialist (Mar 90-Dec 94)

. Researched, identified, and ordered construction materials;

input/updated requirements in the Civil Engineering Material

Acquisition System.

. Performed Equipment custodian duties for $8M equipment throughout

Civil Engineer Squadron.

. Requisitioned over $600K essential chemicals required for daily

functioning of heat plant, water and waste plant, and various base

operations.

. Processed $500K customer requests during end of year operations which

enabled customers to obligate their monies for important purchases.

EDUCATION/CERTIFICATIONS

West Mifflin Area High School, High School Diploma (West Mifflin, PA)

U.S. Air Force Certificate, Inventory Management Specialist Technical

Training

Supply Management Craftsman Course

Airman Leadership School

Logistics Maintenance Support, Stock Control, Equipment Management, Item

Identification Method, Automated Asset Source, Contingency/Wartime, and

Leadership/Mgmt I, Managerial Communications Courses

Southern Illinois University (formerly Belleville Area College)

(Belleville, IL) 2 Classes/6 credits

Park University (online classes) 3 classes' completed/9 credits

Kaplan School of Criminal Justice (FL Based online classes) 63 cumulative

credits; anticipated graduation Spring 2011

Certified forklift driver; will need light refresher training

Skilled in Microsoft Word, Excel, and Outlook

ACHIEVEMENTS

Air Force Training Ribbon, National Defense Service Medal, Air Force

Outstanding Unit Award with Valor, Air Force Commendation Medal, Global War

on Terrorism Service Medal, Member of the National Society of Collegiate

Scholars, Leadership Award, Dean's/Presidential Lists honors

Contact this candidate