Customer Service Data Entry
Resume:
Shelia Y. Kearney
P.O. Box ****
Petersburg, VA *3804
abi3pb@r.postjobfree.com
OBJECTIVE: Seeking employment to develop a professional occupation within your
organization and contribute to the strategic goals and objectives to ensure advancement
within the company’s growth.
EDUCATION:
Virginia State University, Ettrick, VA (Business Administration)
Petersburg High School, Petersburg, VA- Diploma
SUMMARY OF QUALIFICATIONS:
•Leadership/Motivation/Teamwork
•Supervised employees
•Communication/Customer Relations
•Typing skills 45 WPM, data entry 10,000 KSPH
•Computer Program Knowledge
•Office Administration/Management
WORK EXPERIENCE:
2010-present Production Associate, USSTP York Manufacturing Facility,
Williamsburg, VA
• Knowledge in the operation of automated packaging machinery; to include
boxers, cartoners, and casing equipment
• Experience in the use of Uhlmann 1240, label aire, and the universal labeler
• Possess the ability to pay attention to detail resulting in high quality work
• Multitask and prioritize to meet deadlines
2004-2009 Manufacturing Associate/Trainer, Qimonda, Sandston, VA
•Performed daily pass down, explained to employees the functions of the process of
tools throughout the shift
•Provided technical assistance and support for division into unit’s databases as
needed for production of current projects
•Facilitated effective supervisory functions which included one-on-one/group training
and planning workloads
•Promoted quality and department efficiency, maintained safety protocols within
company guidelines
•Established skill in detecting critical customer service deficiencies and developing
preventive strategies and solutions for high-end customer support
•Solid background in areas where administration, organization, interpersonal
communication, motivation, and management are required
2000-2004 Customer Relations Associate, Capital One, Chester, VA
•Performed duties in 3DPM, advised clients of benefits of the options to use based on
reports received from the Debt Management Company of their choice.
•Negotiated payment for delinquent accounts
•Provided sound financial solutions to customers to help regain good credit rating
•Researched and posted payments, and explained terms and conditions of credit card
usage
•Directed all aspects of logistics operations using knowledge of regulations and
procedures
1988-2000 Business Associate, United Parcel Service, Richmond, VA
•Resolved service issues for accounts with revenue less than 25k and interacted with
internal employees
•Answered inbound calls to call center via toll free number
•Supervised employees with silent monitoring to ensure quality of customer service
•Performed data entry of time cards for payroll, billing and other documents
•Experience operating automated payroll/accounting system
References available upon request
Contact this candidate