Wendy Drake

P O Box ****

Pearl, MS *****

Phone: 601-***-****; Email: abi3my@r.postjobfree.com

Objective:

To obtain a challenging and rewarding position in which my knowledge of

customer

service, can be utilized to contribute to the productivity and success of

your

company.

Experience: JP Morgan Chase Ridgeland, MS

Customer Service Representative August 2006 to December 2009

Answer high volume of incoming calls

Assist customers with registering account(s) online.

Advised customers of the best options available when they are unable to

make

regular scheduled payments.

Discuss loans in detail with customers.

Document detailed notes on every account for each call.

Fax, email, and mail customer documents as requested.

Process deferments and/or forbearances on loans.

Provide estimate interest rates and loan payment amounts for customers

who

want to consolidate.

Process payments via telephone.

RenaLab Richland, MS

Client Service Assistance August 2003 to July 2005

Answered multi phone lines.

Assist facility managers with trouble shooting orders "HELP DESK".

Assist with monthly reports from managers on how to improve their

facilities.

Assisted as an online web support agent by unlocking facilities mgr

computers.

Investigated complaints and comments.

Complete any additional assignments as needed by management.

Ship dry ice to facilities when needed.

Williams Travel Center Flowood, MS

Diesel Cashier/Supervisor July 1999 to September 2000

Balance each diesel cashier drawer.

Ran reports on different system of pay from truckers.

Assign diesel cashier schedule each week for work.

Posted new jobs as they can available.

Batched and pay invoices.

Called vendor for invoices when original invoice lost or not received.

Methodist Convenience Care Clinic Jackson, MS

Office Clerk July 1997 to July 1999

Register all Convenience Care patients.

Answer multi lines phone system.

File patient insurance.

Assisted customer with account information.

MethodistMedical Center Jackson, MS

ER Admitting Clerk October 1987 to October 1997

Register all emergency room patients.

Faxed and copied all insurance information.

Schedule post op surgery appointments.

PBX relief/Answer multi lines phone.

JimHill High School Jackson, MS

Jackson State University Jackson, MS

Reference upon request

Contact this candidate