KATHLEEN CHAVEZ

**** ********** *****

LOVELAND, COLORADO 80537

970-***-****

abi3m7@r.postjobfree.com

~CUSTOMER SERVICE PROFESSIONAL~

Experienced manager with outstanding customer services skills identified by

both employee and customer retention. Strong accounting skills have

provided high level of accuracy with company financials. Communication

skills have allowed for advancement throughout career history and the

opportunity to work as a trainer in a variety of settings.

PROFESSIONAL EXPERIENCE

Ulta Salon Cosmetics, Fragrance 2003-

2009

Regis Salon and Spa 1995-

2003

Salon Manager

. Assist with the coordination and organization of opening two new Ulta

stores, including hiring and training new staff, ordering inventory

and merchandise set up

. Provide new hire training and orientation as well as coordinated

educational continuing education courses for current staff

. Plan and ensure corporate goals are met at store level

. Supervise employees conducting store sales and inventory control

. Exceed corporate goals with meeting financial accuracy by ensuring

operating records reconcile on a daily basis

. Participated in corporate management training to understand state and

federal employment guidelines

TARS Inc. 1990-1995

Bookkeeper/Account Coordinator

. Applied customer payments towards account and issued receipts

. Balanced ledger on a daily basis to ensure financial accuracy

. Prepared daily bank deposits

. Completed office management tasks in accordance to company policy

Citadel Bank 1987-

1990

Lead Teller

Mountain Bell Credit Union 1983-1987

Member Service Representative/Assistant Loan Officer

. Balanced currency, coin, and checks in cash drawers at ends of shifts

and calculated daily transactions using computers, calculators and

adding machines according to bank policy

. Processed customers transactions accurately and entered information

into the computer systems

. Prepared deposits and shipments to branch banks or the Federal Reserve

Bank

. Interviewed and explained banking services to prospective customers

. Compiled information about new accounts, entered account information

into computers, and filed related forms or other documents

. Referred customers to appropriate bank personnel to meet their

financial needs

. Informed customers of procedures for applying for services such as ATM

cards, direct deposit of checks, and certificates of deposit

. Investigated and corrected errors upon customers' request and

according to customer and bank records

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