Customer Service Sales Manager
Resume:
Angela Eaves **** W. Perrier Dr. 918-***-**** home
Skiatook, OK 74070
Summary of Qualifications
Self-motivated professional with over 10 years of broad-based experience and
progressive responsibilities including Fraud Investigation, Customer Service,
Administrative Services, Medical Secretary and Retail Sales.
Ability to quickly learn technical information and computer software and effectively train others.
Strengths include dependable, organized, excellent communication skills, adapts to change and able to
work with various personalities.
Successful experience in developing efficient methods to accomplish administrative responsibilities
while saving money for the company.
Work effectively and efficiently in a team environment, and independently as well.
Administrative Skills
Microsoft Excel Microsoft Word Microsoft
Outlook
Adobe Acrobat 10-Key Cerner
Professional Experience
April 5 1999 – Sept.. 2010 HSBC Tulsa,
OK
Fraud Specialist-Prevention/Investigations
Reviewing and researching accounts that have been reported as fraud to the bank. This is done
to see if there are any trends or multiple accounts that have the same commonalities and to try and prevent
the fraud before the bank has further loss from those accounts or any future accounts.
Worked as a Fraud Investigator with the bank. This role included investigating Fraud Applications
that have been reported to the bank and recovering the loss from either the merchants or
suspects if one was found during the investigation. Balancing was required in this position due to
posting and debiting fees or charges to the account throughout the investigation.
While in the Investigation position, wrote procedures and trained new hires. The Investigation
position was transferred to another location and during that process was asked to go for several
weeks to train the new employees and management for the position.
Worked in
payments/accounting posting credit card payments to accounts and balancing at the end of the day.
Worked as a
Fraud phone representative in the call center before investigations. Duties included answering calls for the
department and taking care of the customers needs whether by answering questions or taking reports from the
customer to forwarding on to the investigators.
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Angela Eaves 4400 W Perrier Dr. 918-***-****
Home
Skiatook, Ok 74070
May 2008 – Present St, Johns Hospital/Bernsen Rehab Tulsa, OK
Unit Clerk
Answer calls from patients and adhere to the patients needs whether thru Nursing care or general needs.
Assisting Doctors with orders for the patients, entering the orders into the system and following up with other
Departments that the requests have been completed.
Customer Service to families visiting patients answering any needs that they may have.
Ordering supplies for the department.
Answering phones for the department.
August 03-May 05 AA Fashion Uniforms Tulsa,OK
Worked as the Outside sales manager recruiting and servicing accounts for the uniform
business.
Ordered and received merchandise for business.
Assisted customers with purchases.
This position also included stocking merchandise as well as working as a cashier at times.
Education
Jenks High School 1994 Jenks, OK
Tulsa Community College 1995-1997 Tulsa, Ok
Business administration
References
Available upon request
Contact this candidate