Customer Service Software

Mary K. Collins 605-***-****

Experience

**/**** ** **/**** Dakota

Receptionist/AR & AP/General O

Responsibilities included the

taxes. Also responsible for pr

as claim report package cre

independent claims adjusting

Some experience gained in est

Solely responsible for imp

software utilized by the indep

integration and usage of new f

use said software. Extensive p

Mitchell Ultramate, Xactimate

Exercised proficiency in typ

line phone customer service.

companies, and their customer

claims reports/reviews to a var

10/2007 to 12/2008 Genera

Operation Administrative Assistan

Responsible for all reception

preparation for all members of

Excel, and various other progr

Responsible for all duties p

various power point presen

supervisory reviews, and pay i

Created and/or updated man

for all managed staff, daily, we

clients, as well as payroll pre

associates.

Prepared and instructed all c

campaigns as a core member o

10/2004 to 08/2007 Genera

Customer Service Associate

Took incoming calls from a variet

Had top quality scores and lo

Took supervisory calls when

EDUCATION

09/2003 to present University Center/SDSU Sioux Falls, SD

Continually worked towards a bachelor’s degree majoring in Psychology.

Maintained no less than a 3.0 GPA for the duration of attendance.

• e mail: *************@*****.***

125 N. Main Ave. • Tea, sd 57164 • Phone 605-***-****

2

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