Customer Service Manager

Kimberly Russo

*** *. ***** ****** *****, Utah **601

801-***-****

abi3jx@r.postjobfree.com

Customer Support Representative

Objective A full-time, home or office-based position with a

highly reputable organization sponsoring and

representing solid products and services.

Areas of Powerful telephone skills, able to establish

Strength immediate trust and confidence

Persistent, patient, and sensitive to customer's

needs and apprehensions

Successfully follow directions and complete tasks

in a professional manner

Effectively overcome objections to services or

products in a calming and convincing manner

Highlights of Recognized for following procedures correctly by

Experience call center supervisor (JetBlue Airways)

Taught blind and deaf children how to read (School

for the Blind and Deaf)

Prop Manager for the 2002 Light of the World

Olympic Production (The Church of Jesus Christ of

Latter-day Saints)

Served a year and a half proselyting mission in Las

Vegas, NV (The Church of Jesus Christ of Latter-day

Saints)

Lead runner to production editors. Responsible for

delivering recordings and escorting special guests

to television shows (GRB Entertainment)

Experience JetBlue Airways, Salt Lake City, UT 2010 -

present

Home-Based Customer Service, Reservationist, 40

hours/week

Brigham Young University Bookstore, 2008 - 2010

Provo, UT

Customer Service, Part-Time Temporary

Seasonal, 20-40 hours/week

Utah Valley Regional Medical Center, 2008 - 2009

Provo, UT

Volunteer - North Information Desk, 4

hours/week

School for the Blind and Deaf, Orem, 2006 - 2007

UT

Teacher's Aide and Activities

Director, 40 hours/week

Newberry School of Beauty, Granada 2004 - 2006

Hills, CA

Esthetician; facials, waxing, back

massage, 28 hours/week

GRB Entertainment, Sherman Oaks, CA 2004 - 2005

Personal Assistant, Customer Service,

Makeup Artist, 40 hours/week

Education Cosmetology

Newberry School of Beauty, Granada Hills, CA

Esthetician Program - Makeup and 2004

Massage Therapy

Cosmetics and Spa Conference, Las Vegas, NV

Esthetics - European Skin Care 2004

Child Psychology

Brigham Young University, Provo, UT

Primary Undergraduate in Child 1988 - 1989

Psychology (1.5 yrs.)

INterests Public Relations, Working with People, Computers,

Customer Service, Typing Experience, Performer,

Local Semi-Professional Theaters

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