Sales Customer Service

Janelle E. Mertens

W*** N**** Starlight Dr. Oconomowoc WI 53066 ********@***.*** Mobile: 612-801-

0302

A hardworking leader ready to tack any obstacles with experience in sales, research, and event

management; demonstrating results quickly and promptly with the ability to quickly and

effectively communicate ideas and information in an influential manner. Strong entrepreneurial,

interpersonal, and motivational skills along with proven communication skills, both written and

oral. Increased knowledge with Microsoft Word programs, research, data collection and

placement, and deliver positive reinforcement, with the ability to take criticism accurately and

correctly fix my weaknesses. Ready to learn and work in a positive work environment with

opportunities to excel and help the company move forward.

Professional Experience

Gov’s Park Restaurant and Bar. Denver, CO

Server/Trainer (December 2009 – Present)

Responsible for training incoming employees to the best of my knowledge utilizing

communication skills and leadership skills. Using sales techniques to increase sales throughout

the evening in order to provide an increased profit for the company.

• Within 4 months of working with the company and holding top sales, achieved position

of trainer for all incoming employees.

• Utilizing knowledge in order to remain at the top of sales within the company each and

everyday.

• Providing customer satisfaction, handling money and orders accurately and swiftly, and

making sure every other employee is up to par.

Sodexo. Denver, CO

Catering/ Supervisor/ Secretary (September 2009 – January 2010)

Working for a nationwide corporation concentrating on detail among each individual event

pertaining to the understanding of the wants and needs of each customer. Responsible for

training all incoming employees along with learning inventory, data entry, customer service

through follow up phone –calls, and secretarial duties. Within just a few months, headed every

event alone and processed every piece of information ahead of time to make sure the event was

set up in a timely fashion, accurately.

• Organizing every event ahead of time in order to guarantee positive results, by

creating contracts, filing paperwork, responding to voicemails, and answering

phone calls.

• Concentrating on inventory by counting exact amounts of each product for

accurate quantities in order to create a proper abundance on a weekly basis.

Center for Homicide Research. Minneapolis, MN

Researcher (January 2009 – May 2009)

Research homicides occurring in the year of 2008 throughout the state of Minnesota, providing

connections between the offender and the victim along with determining different crime curves

depending on multiple variables. Correctly using research methods and data/clerical entry in

order to make proper charts/graphs to determine patterns for each particular homicide, while

comparing the homicides together as a whole through various connections/similarities.

• Research and compare variables contributing to homicides: sex, race, type of homicide

and demographics.

• Directly correlating the relationship between the offender and the victim along with

determining and researching the background along with mitigating factors that may

contribute to each homicide.

• Assessing the information using online databases and determining relevance by

connecting all results and portioning them into separate categories.

Educational Background:

University of Minnesota, Twin Cities (September 2005 – May 2009): Achieved bachelor

degree in Law of Criminology and Deviance/ Sociology

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