Customer Service Quality Assurance
Resume:
Shawna Miller
**** **** ***. ***. ** ~ Bakersfield, CA 93309 ~ Home: 661-***-**** ~
Email: *************@*****.***
OBJECTIVE
To obtain a Social Worker or Office Administration position where I can use
my knowledge, experience, and skills to provide quality customer service
and assistance to others while contributing to the success of the employer.
SUMMARY OF QUALIFICATIONS
. Bachelors of Arts degree in Psychology.
. Masters of Arts student with 60 educational units in Counseling
Psychology.
. Completed a two month Social Worker training program through L.A.
County, Department of Children and Family Services.
. Twelve years clerical experience, including knowledge of Microsoft
Word, Excel; Internet and Windows.
. Eight years of case management; nine years of customer service
experience
. Eight years of interviewing/assessment skills.
. Familiar with office procedures: answered multi-line phones and
transferred calls, filing, faxing, copying, reception, scheduling,
data entry, and typing 41 wpm.
. Excellent interpersonal skills; able to work in diverse populations.
. Highly motivated and dependable; can be counted on to do a "job well
done."
. Eight years of experience with confidentiality.
RELEVANT EXPEREINCE
. Provided ongoing customer service to clients including, providing
information to clients and answering questions.
. Provided case management services to parents with open dependency
cases and their children, including assessing clients' needs,
scheduled appointments with clients, and referred clients to community
agencies.
. Completed data entry, including documenting services provided to
clients and writing court reports for open dependency cases.
. Processed payroll and resolved payroll issues.
. Experience in hiring and training.
. Experience in problem solving, assessment, and quality assurance work.
EMPLOYMENT HISTORY
Office Clerk U.S. Census 2010 Bakersfield, CA
Bureau
Children's Social L.A. County, 2008 - 2009 Chatsworth, CA
Worker II DCFS
Social Service Kern County, DHS 2005 - 2008 Bakersfield, CA
Worker III
Social Service Kern County, DHS 2001 - 2005 Bakersfield, CA
Worker III
EDUCATION
B.A. in Psychology, 1997 Sonoma State University Rohnert Park, CA
Shawna Miller
5801 Ming Ave. Apt. 15 ~ Bakersfield, CA 93309 ~ Home: 661-***-**** ~
Email: *************@*****.***
Professional
Richard Spencer, Social Service Supervisor
Kern County Department of Human Services
100 East California Avenue
Bakersfield, CA 93302
Irene Orbin, Social Service Supervisor
Kern County Department of Human Services
100 East California Avenue
Bakersfield, CA 93302
Bill Wise, Social Service Supervisor
Kern County Department of Human Services
100 East California Avenue
Bakersfield, CA 93302
Personal
Angy Williams
4008 Regatta Drive
Discovery Bay, CA 94514
Fourteen years
Terry Willis
7353 Ellena Way #133
Rancho Cucamonga, CA 91730
Twenty two years
Contact this candidate