Customer Service Manager

REBECCA ULLOA-VILLAGRANA

**** ***** ***** ~ fairfield, CA 94534 ~ 707-***-**** ~

abi3ix@r.postjobfree.com

Career Goal: To obtain a position where I can utilize my Eligibility

Specialist and Administrative/Customer service skills for an organization

that promotes professional growth.

Highlights of Qualifications

* Offer Over Fifteen years of excellent Administrative and

Customer Service experience

* 10 years of Bi-lingual Spanish Eligibility Specialist experience

* Enthusiastic and personable, ability to work independently and

able to work in a team

* Responsible, dependable, committed professional with a wide

range of practical skills

< Typing (55 wpm)

< Case Management

< 10-key sight/touch

< Customer Service

< Accounts Receivable

< Loan Processing

< Heavy/Mutli-lined Phones

< Computers

< Filing/Proofreading

< Fax/Modem/Printers/Scanners

< Internet/Email

Professional Skills

Administration/customer service

* Communicate effectively in oral, reading and written form for both

Spanish and English

* Effectively communicate professionally with people of diverse socio-

economic backgrounds

* Operate office equipment such as computers, copiers, phones, and faxes

* Request clients provide additional information and documentation when

needed

* Maintain confidential record files, modify documentation for financial

lending programs

* Review documents for sufficiency and conformance errors and

completeness

* Prepare, review and compile a variety of reports, statistics and

documents

* Organize and supervise the general day-to-day operation of the Finance

and Insurance Department

* Provide excellent administrative support to the daily operations of

the business

* Input necessary information into automated systems, organize caseload

intake required action with time limits by regulation and local policy

Eligibility Specialist/ Manager

* Provide information and assistance to the public on financial lending

and insurance programs

* Process legal binding and confidential documents

* Consult and coordinate case management with other staff and financial

providers

* Schedule rewrites of legal binding documents, accounts receivable and

contracts in transit

* Assessed training needs through surveys, interviews with employees and

focus groups

* Meeting deadlines, forecasting, and complying with monthly reports

* Responsible for client credit reading, budget and cash flow analysis

* Organize and develop, or obtain, training procedure manuals and guides

and course materials such as handouts and visual materials

* Daily interaction with clients, financial lenders, and marketing

representatives

* Determine a clients eligibility for financial lending and insurance

programs

* Interpret and explain client responsibilities, financial obligations,

policy coverage's, and rights in Spanish or English

Work History

finance & insurance manager auto dealerships, bay area, ca

1999 - 2010

Education

Awarded Diploma. ~ Richmond High School, Richmond, CA

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