Michael A. Zych

*** ****** **.

Suisun City, CA

602-***-****

Zych.michael

@gmail.com

Solutions-oriented IT Professional. Able to contribute proven Field

Technical Analysis, Team Building, and Client Relations talents toward

boosting performance of a dynamic company.

Employment History

Field Analyst / System Administrator

July 19th 2009 to June 10th 2010 Data Services / Magnus

Title

Helpdesk for 100 users / 13 offices across Maricopa County

Responsible for all field related activities, including

scheduling, moving, and opening/closing offices

All areas of hardware support

build and maintain workstations and laptops

place equipment orders

phone system support

Field Analyst / System Administrator

Feb 2003 to May 2009 Lawyers Title, Tempe AZ

Helpdesk for 1200 users / 80 offices across all AZ and

northern AZ

Responsible for all field related activities, including

scheduling, moving, and opening/closing offices

All areas of hardware support

build and maintain workstations and laptops

place equipment orders

order and return leased equipment

equipment reclamation

equipment repair

Configure and install Cisco brand switches, routers, and

WAPs

Work with WAN team to troubleshoot network issues

Coordinate with outside vendors for phone, cabling, moving,

etc.

Occasionally provided support in NV when additional

coverage was needed

Communication Tech

Jan 2002 to Feb 2003 Center Telecom, Phoenix AZ

Place equipment orders

Install CAT 5 cabling for phone and data use

Install and program Avaya Partner phone systems

Phone system repair

Plan and execute jobs from start to finish

conduct site survey

create job quotes

order all equipment needed

install and terminate cabling

install and program phone system

provide training on use of phone system

Communication Tech

June 2001 to Jan 2002 Interlink Communication, Phoenix AZ

Install CAT 5 cabling for phone and data use

Install and program Avaya Partner phone systems

Warehouse Supervisor

March 1999 to May 2001 Valley Rubber and Gasket, Suisun

City CA

Inside Sales

Manufacturing of custom hoses and gaskets

In charge of all shipping and receiving

Education

Aug 2008 to Jan 2009 University of Phoenix, Phoenix AZ

1989 to 1993 Solano Community Collage, Fairfield CA

1986 to 1989 Fairfield High School, Fairfield CA

Interests

Reading, history, diving, travel, and Coyotes hockey

References

John Hayes

IT Manager / System Administrator

Work 480-***-****

Cell 480-***-****

Steven Tate

System Administrator

Work 480-***-****

Cell 602-***-****

Brad Betenson

IT Manager

Work 602-***-****

Cell 602-***-****

Letters of recommendation available upon request.

Contact this candidate