Manager Customer Service

**** ****** ** #* ***** 575-***-****

Albuquerque, NM E-mail

***** *************@yaho

o.com

Leslie Crowson

Objective To obtain a management position with an established company in which

I can utilize and expand my knowledge and abilities.

Professional 05/09-Present Cowboy Café LLC Roswell, NM

Experience Managerial Consultant

• Development of standardized restaurant practices.

• Implementing structured practices of ordering and inventories.

• Streamlining kitchen processes to increase productivity and

quality of product.

• Training of servers in efficiency and customer service.

• Setting financial goals and budgets to maintain profitability.

• Management and employee development.

06/07-04/09 Applebee’s, Applegrove Restaurants LLC Rio Rancho, NM

People Manager

Kitchen Manager

Assistant Manager

Associate Manager

• Responsible for interviewing, hiring and training of all

employees.

• Scheduling employees, both front of house and back of house,

while balancing service levels with customer levels.

• Maintained defined labor and food costs to insure proper flow

through to bottom line.

• Upkeep of all equipment maintenance and all small wears

• Roll out of all new menu items and menus as well as changes to

all specifications on products.

• Helped to achieve highest Customer Survey Insight scores in the

Mountain area of Applegrove.

04/05-06/07 Flying Star Foods LLC Albuquerque, NM

Assistant Restaurant Manager: Flying Star Cafe

Production Manager: Commissary

Coordination of daily production and delivery of kitchen, bakery, coffee

roaster and warehouse products to all 14 stores.

Research and development of new products, following through to

production.

Maintaining strict inventories on upwards of $250,000.

Responsible for budgeted labor, food cost and profit and loss

statements.

Scheduling of all front of the house employees according to business

levels.

Ordering of all bakery products to achieve variety, availability and

esthetically pleasing cake cases.

Insured highest levels of customer service through training and

supervision of employees.

09/04-04/05 Sodexo Roswell, NM

1st Service Manager, New Mexico Military Institute

Roswell, NM

Management of all satellite locations on campus.

Catering and special events coordination and execution of prestigious

black tie, white glove events.

Menu development and scheduling according to client expectations.

Staffing and training of employees.

Pricing and billing for all events.

09/98-07/04 Cattle Baron Restaurants Inc.

General Manager: Tia Juana’s Mexican Grille: 07/03-07/04

Roswell, NM

Assistant Manager: Farley’s Food Fun & Pub: 09/02-07/03

Las Cruces, NM

Administrative Manager: Farley’s Food Fun & Pub: 09/01-09/02 Las

Cruces, NM

Server, Staff Trainer, Back-up ADM, MOD: 09/98-09/01

Organized food production and quality while minimizing waist.

Maintained highest levels of customer service.

Implemented goals and budgets, producing exceptional profit margins.

Revised existing methods of ordering and inventorying, reflecting

accurate accountability.

Streamlined bar productivity and reduced variances.

Hiring and training of both back of the house and front of the house

employees.

Education 1999-2001 New Mexico State University Las Cruces, NM

By this time in my education I realized that I actually had a passion for

the restaurant industry and decided to end my pursuit of degrees in

Psychology and Social Work

1998-1999 Eastern New Mexico University Portales, NM

Continued education for Psychology and Social Work

1996-1998 New Mexico State University Las Cruces, NM

Completed basic requirements

Double majored in Psychology and Social Work

References: Available upon request

Contact this candidate