Customer Service Data Entry

Xanthee Howard

**** *. ****** **. *.

Prescott Valley, AZ 86314

928-***-**** ( *******@*******.***

objective

My Objective is to maintain a permanent position with a reputable company

where I can expand my knowledge and use the current knowledge and skills I

already have to become an asset to the company.

SUMMARY OF QUALIFICATIONS

. Over ten years of providing outstanding customer service.

. Over seven years of technical and administrative experience as a

government employee.

. Over three years cash handling with retail and financial institutions.

. Computer and data entry skills include Microsoft Office (Excel, Word,

and Explorer), Lotus Notes, and City of Phoenix Databases Kiva GIS and

Kiva IMS.

. Posses excellent communication skills in person and over the phone.

. Eight years experience as an administrative assistant and

receptionist.

. Abilities include multi tasking and working well independently or with

teams with minimal supervision.

. I am dependable, self-motivated and deeply committed to high work

standards.

Education

Tempe High School, 1730 S. Mill Ave., Tempe, AZ 85281

Mesa Community college, 1833 W. Southern Ave., Mesa, AZ 85202, May 1999 &

August 2008

Work experiEnce

Lowe's 3/24/2010 Current

2300 E. State Route 69

Prescott, AZ 86301 928-***-****

Title: Cashier II/CSA II Outside Lawn & Garden

Department: Outside Garden & Lumber

Responsible for Advising customers on purchases and providing excellent

customer service. Having Sound knowledge of cash management principles

and/or procedures. Assist customers with plant and wood information and

purchases.

Duties:

. Operate/demonstrate/explain merchandise in assigned area.

. Water and prune plants and flowers as needed to maintain optimal

growth.

. Apply basic mathematical concepts such as adding, subtracting,

multiplying, dividing and knowledge of weights and measures.

. Understand and respond appropriately to basic customer and employee

inquiries. .

. Operate store equipment in assigned area (including but not limited to

LRT, telephone, paging system, copiers, fax machines, computers,

pallet jacks, etc).

. Interpret price tag and UPC information.

. provide advice to the customers about the selection, purchase, and

care of plants.

. Answer customers' questions, and provide information on procedures or

policies.

. Compute and record totals of transactions.

. Establish or identify prices of goods, services and tabulate bills

using calculators, cash registers, or optical price scanners.

. Greet customers entering establishments.

. Issue receipts, refunds, credits, or change due to customers.

. Maintain clean and orderly checkout areas.

. Offer customers carry-out service at the completion of transactions.

. Process merchandise returns and exchanges.

. Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

. Request information or assistance using paging systems and multiline

phones.

. Resolve customer complaints.

. Accept reservations or requests for take-out orders.

Wal-Mart 7/7/2009 3/24/2010

3050 N. Highway 69, Prescott, AZ 86301 928-***-****

Title: Sales Associate

Department : Deli/Dry Grocery/Bakery

Responsible for providing excellent customer service and assistance as

needed. Appling sanitary and safe food handling practices per the company

policies and procedures. To prep and prepare food items to be stocked in

the salad and hot cases.

Duties:

. Provide customer service by acknowledging the customer, identifying

customer needs, assisting with purchasing decisions, locating

merchandise, resolving customer issues and concerns, promoting

products and services, maintaining a safe shopping experience, and

appropriately representing and supporting the company's missions.

. Maintain merchandise presentation by stocking and rotating

merchandise, removing damaged or out-of-date goods, setting up,

cleaning, and organizing product displays, signing and pricing

merchandise appropriately.

. Receive and stock merchandise/supplies from distribution centers and

suppliers throughout the facility and organizes and maintains the

facility by following company procedures company procedures, utilizing

equipment appropriately, merchandising, and completing and retaining

paperwork, logs, and other documentation.

. Cut delicatessen meats and cheeses using slicing machine, knives, or

other cutters.

. Ensure adherence to standards and policies for cold chain compliance,

product rotation, sell-by dates, and expiration dates, including

identifying and removing product that is distressed or unacceptable in

appearance to ensure quality and freshness.

. Ensure adherence to food safety and handling procedures and follows

sanitation and cleaning procedures, including stocking and product

rotation.

. Provide quality Customer service by effectively communicating with

Customers to answer questions; locate and retrieve merchandise; and

provide requested assistance concerning prices and product

availability of various Department merchandise, which involve:

communicating effectively with Customers and Associates.

City of Phoenix 2/5/2001

10/17/2008

200 W. Washington St., Phoenix, AZ 85003 602-***-****

Title: Engineering Technician

Department: Development Services

Responsible for processing construction permit applications, reviewing plan

submittals, calculating fees, providing customer service for internal and

external customers, performed administrative and secretarial duties as

needed.

Duties:

. Worked independently with other departments, read and updated maps,

reviewed shop drawings (site and civil), and researched data through

many different databases.

. Served as staff support to development teams by tracking project

status and serving as a liaison between the customer, plans review

staff, and inspection staff.

. Advised contractors, property owners, and City of Phoenix staff

regarding the location of water and sewer availability to the

property.

. Research new and old projects for Architects, Engineers, public

customers, and plan review staff using our City GIS database.

. Performed data entry by processing new upcoming commercial projects in

the City of Phoenix and entering the project data into our Kiva

database.

. Prepared and updated monthly and annual statistical reports using MS

Word & Excel requiring knowledge of departmental operations and

regulations using standardized formats.

. Demonstrated continuous efforts to improve operations, decrease

turnaround times, streamline work processes, and work cooperatively

and jointly to provide quality seamless service.

. Verified records and documents, checking for clerical and mathematical

accuracy and completeness and processed for further action.

. Sorted, indexed, and filed materials numerically, alphabetically, or

by some other predetermined classification according to established

procedures.

. Explained City ordinances and policies relating to commercial plan

review processing and inspections to the public.

. Provided information and fees for building and building permit, bond,

and civil fees for all approved projects for my development teams to

the public through fax, over the phone, and in person.

. Scanned and uploaded approved site plans and final building permits

into the City's SIRE database.

Priority Staffing 7/9/1999

2/2/2001

7850 S. Hardy Dr., Suite 112, Tempe, AZ 85284 480-***-****

Title: File Clerk for the City of Phoenix

Department: Signs Department

Acquired skills in data entry and filing systems. Assisted as a

receptionist when needed, and to assist the general public with information

and processes about sign permits.

Duties:

. Filed and updated project folders.

. Acted as receptionist, answering written and oral requests for routine

information, received telephone calls on a multiple phone line and

routed them to the proper employees.

. Preformed data entry.

. Provided Public counter assistance.

. Provided back up services for the residential counter secretary.

Pro-Tem 7/20/1998

7/9/1999

250 W. Baseline Rd., Suite #106, Tempe, AZ 85283 480-***-****

Title: File Clerk/Business Banker for Bank One

Department: The Vault

Experience includes creating new loan folders and entering new loan

information in Microsoft Software Access databases, processing confidential

loan information, calculating payoffs and creating loan documents for

Senior Loan Officers for small business clients.

Duties:

. Created loan folders and entered loan information into the computer

for new personal loans using MS Access software.

. Filed confidential loan documents into existing small business loan

and personal loan folders.

. Assisted Bank Loan Officers in faxing, e-mailing, and mailing the

appropriate documents for renewals or payoffs of existing small

business loans.

REFERENCES available upon request

Contact this candidate