Randy Kenton Stanard

**** * ***** **

Peoria, AZ 85345

*** . *** . ****

abi3e8@r.postjobfree.com

OBJECTIVE

To obtain long term employment with a progressive organization which will utilize my training and skills while

offering opportunity for personal and professional growth.

EXPERIENCE

From 11/2002 Knox Company

to 7/2010 Irvine, CA and

Phoenix, AZ

Sales Support

Continuation of previous tasks and work assignments with the Knox Company; now, however, as a permanent,

full time employee earning hourly income augmented by bonuses and commissions.

From 12/2001 Kelly Services

to 11/2002 Costa Mesa, CA

Collections

Customer Service

General Office

Worked as a 'Temp' in various, but similar roles including training to cover Inbound and Outbound support for

Wells Fargo Mortgage in San Bernardino, CA, and further continuing spot work for the Knox Company.

4/2001 to Kelly Services

12/2001 Knox Company

Costa Mesa, CA

Customer Support

Acquire and/or confirm registered fire department (FD) demographic detail. Using printed contact reports and

Goldmine database {CRM Software} and Dynamics Axapta {ERP Software with CRM Modules} on a state by

state basis, call registered FD Accounts individually, seek and interview Knox Box program signatories to obtain

or otherwise verify department contact data and update ERP/CRM as necessary. Receive and process requests

from FD personnel for sales support materials and printed device specifications. Field business and/or home

owner questions, handle or route to appropriate customer services representative as needed. Industry Show

lead sheet follow up. Inbound Calls : Handle all FD Account concerns which could include routing to Account

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Sales Managers or to specific Customer Service representatives as needed . Other duties as assigned.

Knox Company business was divided into two parts represented by two types of customers. One: the Knox Box

Rapid Entry System, directed to FD's, referred to as Accounts. Two: business owners and home owners,

referred to as Customers ( 75% of Knox Devices were targeted to business owners, the other 25% were devices

targeted to Knox Accounts and formed part of the Knox Box Rapid Entry System).

9/2000 to Kelly Services

4/2001 Toshiba Computer Systems Division

Costa Mesa, CA

Inside Sales Support

Cold Outbound Calls, Fielded Inbound Calls. Used LotusNotes, Siebel, Excel and MSWord to manage daily

contact with Major Account Manager and Customers. Wrote Special Bid Requests and Evaluation Requests on

behalf of Major Account Manager preliminary to confirmed sales order. Used AS400 to track orders and to query

inventory.

7/89 to 7/99 Port of Long Beach

Long Beach, CA

Records Center Supervisor

Managed all aspects of the public record arm

(an autonomous revenue generating municipal department).

Responsibilities included the following: Records and information capture, classification, indexing, storage,

retrieval, review and copy processing. Retained and disseminated a broad range of standard business and

maritime business documents, including: contracts, leases, official and unofficial actions/communications,

insurance policies and endorsements; Engineering specifications, calculations, drawings, and construction

related documents (such as but not limited to bids, performance bonds, change orders, and submittals).

Controlled more than 100,000 photo images in various forms; Controlled both on site and off site storage

facilities; Designed forms for records management specific routines in daily operations. Managed support staff.

Used custom records management software to log and control the holdings. Used database, spreadsheet, and

word processing software for day to day operations in a Windows environment.

7/86 to 7/89 Mattel Toys, Inc.

El Segundo, CA

Records Systems, Analyst

Used database and reporting software; Policed the traffic of hard copy records between user departments and

commercial storage vendor; Developed and maintained a tracking system for use with the records master

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inventory system; Tracked records usage patterns, counts and amounts; Maintained records audit files;

Interacted with storage vendors; Consulted with client departments regarding records management methods and

procedures; Assisted with conversion of manual processes to computerized database which included the

evaluation of a replacement automated records management system.

1/84 to 7/86 Lloyd Anderson Companies/LGIC

Newport Beach, CA

Computer Operator

Administrator Records Department

Maintained custody of customer records; Coordinated the cost efficient microfilming of company records;

maintained microfiche records; Interacted with customers and lenders to coordinate loan documentation; Audited

accounts receivable for customer demographics.

EDUCATION

Orange Coast College

Costa Mesa, CA

Emphasis in Business Information Systems

California College of Technology

Anaheim, CA

Certificates in Computer Programming

COMPUTER SKILLS

Windows, Mac OS, DOS and Unix in a PC environment

(also worked in a mainframe environment CICS and ADRS2)

AS400 Exposure

Contact Management software

(GoldMine and Siebel)

Customer Relationship Management software {ERP/CRM}

( Dynamics Axapta Dynamics AX 2009 )

Database Management software

(dBase III, Paradox, Informix, SuperBase and Access)

Various Records Management software much of it custom

MS Word, WordPerfect. AppleWorks, OpenOffice Writer

Excel, Quattro Pro, OpenOffice Spreadsheet

Email (Lotus Notes, MS Outlook {Windows and Mac}, Netscape, Mac Mail, Thunderbird)

PowerPoint

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Extensive Internet research

General Typing 50 wpm

References available upon request

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