Customer Service Representative
Resume:
Malyssa Payne (abi3e7@r.postjobfree.com)
**** * **** ******** *** Greensboro NC 27410
Objective
To obtain a position that will enable me to use my organizational skills,
and educational background while I further enhance my customer service
development.
Work History
5/2010-Present ACS Xerox Company, Cary, NC
Customer Service Representative - Responded to all telephone calls in a
quick and courteous manner, answering questions regarding Sprint PCS cell
phones and service.
. Maintain a good working relationship with customers by responding to
all inquiries and complaints concerning work-orders, invoices, and
shipments in a courteous, efficient and professional manner
. Troubleshoot and resolve complex billing and technical issues
. Knowledgeably provide information on new products and services
. Utilized call center support applications to access information and
assist customers.
. Contribute to the retention of current customer base by negotiating
services and perks to customer's satisfaction
3/2007-5/2010 Durham Public School, Community Education, Durham, NC
Group Leader - Provided daily support to After School Care manager and
promoted planned activities to enhance the emotional, academic and physical
development of students.
. Provided additional learning opportunities that developed
interpersonal skills by developing educational games (word games, math
games) and by leading student sub-teams while playing these games
. Collaborated with teachers of students that were having difficulty in
classroom and assisted these students to understand there class
lessons by helping with homework and providing subject specific
tutoring
. Assisted with organizing community activities with parental
involvement such as "March Madness Basketball Games" and "Lights on
Celebration"
. Responsible for preparing displays of students work.
. Responsible for supporting class teachers in photocopying and other
tasks to support teaching.
Other Experience
Field Experience: Hillside High School, United States History
. Observed the teacher facilitate various lessons
. Interacted with students who may have misunderstood information
. Communicated with the teacher on various methods of delivering lessons
. Observed students who were engaged in the lessons that were being
taught
. Participated in 2 lessons where I was able to answer various questions
Computer Skills
Microsoft Word, PowerPoint, Excel
Education
Bachelor of Arts in History, North Carolina Central University
Durham, NC
December 2010
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