Sales Customer Service

Angela Goettel

**** ****** *****, ******* ** ****2 . 601-***-**** .

*****.*******@*****.***

SALES SUPPORT CONSULTANT: As a dynamic, motivated and talented sales

support consultant with 24 consecutive years of telecommunication

experience, my goal is to secure a position that will challenge me

personally, professionally and help me achieve my long-term career

objectives. Strong leader and team player, able to build lasting

relationships with colleagues and customers. Proven ability to handle

multiple acquisitions while maintaining positive business results.

PROFESSIONAL EXPERIENCE

VERIZON TELECOMMUNICATIONS, Weldon Spring, MO

Sales Support Consultant

2006-2009

. Responsible for marketing the complete Verizon portfolio of services to

the Wholesale market.

. Developed and maintained personal client relationships through daily

interaction and weekly meetings with executives, carrier liaisons and

internal provisioners.

. Responsible for pre-sale management of accounts. Coordinate with

Marketing, Customer Support, Revenue Services and sales.

. Provided timely and accurate price quotes to clients for all Verizon

supported products by utilizing price quote systems, client contracts and

other required systems.

. Assisted dispute resolutions and revenue services by performing research

as necessary in order to resolve billing disputes in a timely manner.

. Directed and coordinated sales support for Engineering, Provisioning and

Operations departments.

MCI TELECOMMUNICATIONS, St. Louis, MO

Carrier Account Support Consultant

1993-2006

. Managed service, growth and retention of wholesale customer base,

producing $40M per month.

. Processed orders, coordinated and installed MCI's portfolio of products.

. Interfaced with Private Line Provisioning and Operations departments to

ensure timely circuit installation.

Operations Coordinator

1985 to 1993

. Processed and analyzed circuit installation and change/disconnect orders

for wholesale customers.

. Submitted access requests to appropriate departments, reviewed all orders

for accuracy and compatibility.

. Collaborated with local telephone companies, customer service departments

and MCI technicians.

. Compiled weekly and monthly circuit traffic reports.

. Provided technical sales support to sales and operations.

Major Achievements

> Increased monthly revenue from $15M to $40M.

> Managed major project that rolled 750 DS3's onto MCI network, resulted

in multi-million dollar savings.

> Updated lease administration and engineering groups, resulting in

recovered network capacity and physical facilities.

> Recipient of Sales Leadership Revenue Growth Performance Award,

Wholesale Spotlight Award, Carrier Accounts Winners Circle, Directors

Award.

COMPUTER SKILLS

. Proficient in MS Word, Excel and PowerPoint.

Education

. Technical/Trade School Certification, LEWIS & CLARK TECHNICAL SCHOOL,

St. Charles, MO

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