Customer Service Sales

-*Jesse J. Read

**** ***** **. *.* Apt *** Salem, OR 97301

Phone: 503-***-****

abi3d1@r.postjobfree.com

Objective

To work in a challenging management position, in an exceptional customer service

environment that allows for personal growth and career advancement.

Summary

Customer oriented retail manager with multi unit store management expertise.

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Strong commitment to operational excellence, team motivation and profitability.

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Proficient in areas of inventory control, cash management and staff supervision.

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Dedicated and professional in both appearance and attitude.

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Professional Experience

Hollywood Video Inc. Oregon City, OR (April 2003 July 2010)

Store Manager

Managed and supervised an average staff of 12 to 20 associates.

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Established sales goals, financial budgets and devised revenue projections.

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Handled sales tracking and reporting, audited daily expenditures and employee

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payroll.

Reviewed and filed daily transactions, exchanges and returns, closing paperwork,

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petty reimbursements and employee files.

Ensured excellence in customer service and effectively resolved all problems at the

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store level.

Recruited, interviewed, hired, trained, coached and evaluated performance of store

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associates.

Handled scheduling and requests of all full and part time employees.

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Facilitated new hire orientation classes for all employees hired within the district,

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facilitated all suggestive selling and new promotion meetings.

Responsible for all loss prevention, inventory control, internal and external losses and

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quarterly audits.

Directly worked with vendors to ensure inventory accuracy and receiving.

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Monitored and coached employees to a high standard in all daily transactions, cash

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management, customer relations and promotional sales.

Blockbuster Video Inc. Portland, OR (December 1997 April 2003)

Store Director

Supervised all daily functions of store activity to ensure customer and company

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satisfaction.

Managed total store level operations, including staff hiring, training, evaluations and

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work schedules.

Performed daily audits of company cash management, bank deposits, inventory

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control, inventory organization and cash invoices.

Experienced in establishing daily sales goals for sales associates, coached methods

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of achieving goals, evaluated achievements and trained for future success.

Achievements

Awarded 2006 Manager of the Year for excellence in operations, profitability, and

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management development.

Consecutively received multiple Store of the Quarter awards for superiority in sales

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contest results, overall store appearance and execution of merchandising of product.

Transferred to under performing stores as a troubleshooter to help store meet

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company expectations by decreasing store loss, improving overall store appearance,

evaluating and training store associates and implementing company policies and

procedures resulting in customer satisfaction.

Managed corporate store for Hollywood Video Inc. in Wilsonville OR. Responsibilities

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included: training of corporate employees hired for Store Support Center, preparing

store for representation of vendors product and maintaining merchandising

guidelines to be used as a model store throughout the company.

Education

Pensacola Christian College Pensacola, Fl.

Criminal Justice 1996

References available upon request

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