Customer Service Medical

Objective:

To obtain a customer service position which would utilize my customer

service skills.

Employment:

Health Administrator-(2009- Current)

United States Air Force Reserve

. Assist patients with registering in our system, filing records,

medical release (medical records requests, immunizations requests,

etc), overseas clearances for sponsors' dependents. Demonstrated a

nact for dealing with patients in a fast paced environment while

maintaining confidentiality.

Lowe's Account Representative (2007-2009)

Alpine Access

. Assisted Lowe's credit card holders with any account issues which

includes but not limited to adding new card holders to the accounts,

payment issues, lowering Apr's, unsatisfied customers, up-selling

insurance that may be beneficial, stolen/lost cards, etc.

Sprint/Nextel Hybrid Representative-(2006-2007)

Teletech Holdings

. Assisted Sprint/Nextel customers with their accounts which included

rectifying payment issues, troubleshooting phones, setting payment

plans, resolving coverage issues, up-selling more items that were

beneficial to them, etc

Secretary/Receptionist-(2003-2004)

City Hall Of Lake Charles

. Answered phones, filed records, assisted in training and orientation,

assisted in hiring applicants, etc

Education: Skills and Qualifications:

McNeese State University CPR and BLS

certified, Medical terminology,

Nursing- attended 2004-2006 Microsoft Word,

Microsoft Excel,

Lake Charles, la type 50 wpm.

Lagrange High school

Graduated- June 2003

Awards:

2009 Basic Military Training Honor Graduate

2010 Airman of the Quarter nominee

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