Customer Service Administrative Assistant

CATHLEEN CARLSON-HOLLINGSHEAD

**** ****** ******

Riverside, CA 92504

Home: 951-***-**** / Cell: 928-***-****

Email: abi3bm@r.postjobfree.com

CAREER OBJECTIVE: To utilize my administrative, accounting, and effective

team communication skills.

SPECIAL SKILLS: Excel, Microsoft Word, QuickBooks Pro, Power Point,

Outlook, ADP Payroll Systems.

Opera (hotel) and Salon Iris (appointment booking) software programs. Type

70 WPM with accuracy.

WORK EXPERIENCE:

A WRIGHT BOOKKEEPING SERVICE, Rancho Palos Verdes, CA Feb '09 - Present

Bookkeeping Assistant / Data Entry (Part-time)

. Assist Owner with Accounts Payables/Receivables, Billing and Bank

Reconciliations.

L'AUBERGE de Sedona SPA, Sedona, AZ Aug '08 - Jan

'09

Spa Front Desk Coordinator

. Customer Service and Receptionist duties included interacting with

internal and external guests via the telephone or face to face, ex:

check-ins, check outs, treatment bookings.

. Provided courteous and professional service and carried out additional

duties requested by Supervisor.

. Sales included skin care products and spa treatment packages.

. The Spa at L'Auberge is closed due to major remodeling and the

completion date is uncertain.

JARMER ELECTRIC OF ARIZONA INC., Sedona, AZ Jan '07 - Jan '08

Bookkeeper / Administrative Assistant

. Handled Account Receivables / Payables and Deposits utilizing

QuickBooks

. Setup new Commercial Accounts and maintained accurate reports for cost

accounting

. Processed Employee New Hire paperwork / Payroll (Timesheets) Cash

Handling / Petty Cash

. Lay off due to lack of new construction contracts in the commercial

housing market.

HILTON SEDONA RESORT & SPA, Sedona, AZ June '05 -

April '06

Payroll Clerk / General Cashier

. Processed payroll paperwork and balanced accounts for over 200-250

employees including: Timecard Editing / Employee Maintenance: Pay

Increases / Retro Pay / Direct Deposits / Federal & State Exemptions

Bonus and Incentive pay / PTO /Sick / Vacation pay / Balanced Payroll

Reports.

. Handled daily deposits for Spa, Front Desk, Food & Beverage Dept. and

Night Auditors.

. Cash Handling / Petty Cash - in charge of safe and change requests for

all Managers & Cashiers.

SEDONA-OAKCREEK SCHOOL DISTRICT, AZ Aug '03 - Dec. '04

Bookkeeper / Computer Aide

. Handled accounts receivables, payables, bank deposits and bank

reconciliations for student activities such as fund raisers, clubs and

student auxiliary accounts.

. Verified and deposited automatic payroll deductions and deposited

other payroll deductions such as Federal, State, Credit Union, Life

Insurance and other payroll deductibles.

. Also worked at the West Sedona School as a Computer Aide/Instructor

for grades K-8.

D.A.R.E. AMERICA, Los Angeles, CA Apr '98 - Sept. 01

Program / Marketing Assistant

. Handled fund development budget reports including monthly, quarterly,

yearly statements on Excel and Database computer systems.

. Assisted the Marketing Director with contracts, licensing, trademarks

and sales.

. Attended national and state conferences while promoting programs to

Law Enforcement.

EDUCATION:

. Paralegal Certificate (Nov 1998/G.P.A. 3.8)- InterCoast Colleges,

Burbank, CA

. Business Certificate (May 1990/G.P.A. 3.75) - Asnuntuck Community

College, Enfield, CT

. United States Air Force Veteran (Honorable Discharge) Personnel

Specialist, Biloxi Mississppi

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