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Customer Service Assistant

Location:
San Antonio, TX, 78209
Posted:
October 18, 2010

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Resume:

Qiwei Zhao, MBA

? *** Brackenridge Rd Apt ***A San Antonio, TX 78209 ? 210-***-****

? abi3bl@r.postjobfree.com

EXPERIENCE

Dec 2008-May 2010 University of the Incarnate Word-Development

Office San Antonio, TX

Assistant Manager of Student Employees-Annual

Fund (Part time while in school)

. Updated and maintained alumni database in

SunGard/Banner system by utilizing Microsoft

Access tools

. Completed database merge for over 50 postal mail

and emails on daily basis

. Designed and modified Access call sheets table

for Phonathon Callers

. Drafted, edited and prepared Thank you letters to

donors

. Documented content updates in the donor database

including donor responses

Jan 2007-Sep 2008 Shanghai Huajia Int'l Freight Forwarding Co.,

Ltd (MOL Logistics) Shanghai, China

Customer Service supervisor promoted from Sales

Assistant

. Controlled daily import/export process and

provided delivery status for VIP customers

including FUJI corporation, Burberry and

pharmaceutical corporations

. Assigned Custom Tariff Code to specific products

. Monitored custom clearance documents to ensure

the compliance of international and Trading and

Chinese Custom rules and regulations

. Responded to daily quotation inquiry

. Trained new customer service representatives

Jan 2006- Jan 2007 Sales Assistant

. Optimized cargo space arrangement for over 100

containers on daily basis

. Updated cargo status on daily basis

. Provided on-site customer service & technical

support

. Goodwill and maintenance service calls

. Maintained quotations & accounts

VOLUNTEER WORK & INTERNSHIP

December 2008 University of the Incarnate Word-Development

Office San Antonio, TX

Student Phonathon Caller (Volunteer)

. Called over 20 alumni from Sunday to Wednesday on

nightly basis

. Organized, filtered and managed database of

11,678 alumni records

. Scheduled and managed other callers' timesheets

. Modified the database forms and tables to meet

callers' needs

July 2005-Augest 2005 Shanghai Shenhang Import & Export Co., Ltd

Shanghai, China

Import/Export Coordinator (Internship)

. Prepared International Trade Documents including

L/C, Invoice and Packing List

. Assisted to process international payments

. Arranged & Monitored shipping, arrival and

delivery dates

. Assisted to contact with freight forwarding

companies

ACTIVITIES Class Representative for Goodwill Good Health analysis

and evaluation program and delivered the presentation

to Goodwill representatives

LANGUAGE Fluent in Mandarin and Shanghainese, efficient in

Japanese (Certified in Level 2 of the Japanese-Language

Proficiency by the Japan Foundation and Japan

Educational Exchange and Services. Level 1 is the

highest level.)

EDUCATION University of Incarnate Word

San Antonio, TX

MBA Business Administration, May 2010

. GPA 3.66

East China University of Science and Technology

Shanghai, China

B.A. International Economics and Trading, June 2006



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